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Freeview Support

05 July 2013

TV Freeview Support for people aged 75 or over, registered disabled, blind or partially sighted

This year will see the arrival of new 4G mobile services across the UK.
These services may cause problems with some TV reception, leading to loss of sound, blocky images or loss of some or all Freeview channels.
Only those who watch Freeview might be affected; viewers are unlikely to experience any issues if you watch cable or satellite TV.
at800 is the organisation created to make sure UK viewers can still watch Freeview when 4G mobile services at 800 MHz are launched.

What is being done to support vulnerable adults

Before 4G is switched on in a particular area, at800 will write to all residents if they might be affected.

They may also receive an at800 filter - free of charge. This is a connection between the TV aerial and the TV, set-top box or signal booster. The filter is smaller than a pack of cards and in most cases means you can continue watching Freeview as normal.

You may be able to fit the filter yourself. If not, don’t worry - at800 can help if you’re aged 75 or over, registered disabled, blind or partially sighted or have lived in a care home for 6 months or more. A professional and CRB-checked engineer or volunteer will visit and install the filter for you free of charge.


If you need help

Please telephone 0333 31 31 800 if you need help. This is the at800 helpline. If more work is needed to restore your Freeview service, this will be carried out by at800 free of charge.