We need to know about the things that people feel we do well and the things that people perhaps feel that we do not do so well.
We aim to get things right but sometimes do not always manage it: if this is the case then please tell us so that we can put it right.
People’s comments help us to decide which services to provide in the future, and enable us to identify any improvements we might make.
All comments, whether positive or negative, will be taken very seriously.We need to know about the things that people feel we do well and the things that people perhaps feel that we do not do so well.

We aim to get things right but sometimes do not always manage it: if this is the case then please tell us so that we can put it right.
People’s comments help us to decide which services to provide in the future, and enable us to identify any improvements we might make.
All comments, whether positive or negative, will be taken very seriously.

In the first instance, any comments should be directed to the person responsible for the service concerned:

Jamie Anderson, Deputy Chief Executive 

jamie.anderson@ageukwirral.org.uk   0151 653 4404

For Information & Advice, Welfare Benefits, Campaigning, Involvement, PR

Ray Collings, Senior Manager – Community Services

ray.collings@ageukwirral.org.uk  0151 653 4404

For Friends in Action, Home from Hospital, Volunteering

Barbara Cook, Senior Manager – Active Age

barbara.cook@ageukwirral.org.uk   0151 482 3456

For Active Age activities

Chriss Kenny, Senior Manager – Care Services

chriss.kenny@ageukwirral.org.uk   0151 653 4404

For Day Care, Personal Care at Home, Respite Care, Bathing, Lunch Clubs

Malcolm Mottershead, Senior Manager – Business Development

malcolm.mottershead@ageukwirral.org.uk   0151 649 1760

For Trading, Charity Shops, Fundraising

If you have a complaint about the standard of care Age UK Wirral is providing you may wish to also contact Wirral Council Department of Adult Social Services on 0151 606 2006 or the Care Quality Commission on 03000 61 61 61.

If you feel the need to complain and your complaint cannot be resolved immediately we have a Comments & Complaints Policy which we will follow – please ask any member of staff for a copy.