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Privacy policy


Age UK Wolverhampton is committed to protecting and respecting your privacy and security.

Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically. Age UK Wolverhampton is a registered charity (number 1051232) and company limited by guarantee (number3088739). The registered address is The Workspace All Saints Road Wolverhampton WV2 1EL. If you have any questions around this privacy policy, you should contact mail@ageukwolverhampton.co.uk

 

HOW DO WE COLLECT INFORMATION FROM YOU?

INFORMATION YOU GIVE US

This could be when you donate, access a service, attend an event, contact or use any service.

 

INFORMATION WE GET FROM YOUR USE OF THE WEBSITE

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

 

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include name, address (including postcode, email address, telephone number, IP address, date of birth etc.

 

HOW IS YOUR INFORMATION USED

We may use your information to process a donation, contact, you, produce reports on our service usage etc.

 

WHO ACCESS TO YOUR INFORMATION

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation, add you to the newsletter mailing list), but we will only share the personal information necessary to deliver the service. 

 

LAWFUL PROCESSING

The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use: consent, legitimate interest, contact.

 

FUNDRAISING AND MARKETING

We may from time to time send you information about our activities or how you can support us through donations or fundraising.

 

YOUR CHOICES

You have the right to opt out of receiving communications from us at any time by contacting mail@ageukwolverhampton.co.uk or following any other instructions contained within communications. You can also change the way we contact you at any time by contacting mail@ageukwolverhampton.co.uk. In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

 

YOUR RIGHTS

The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object

You have the right to request any of these rights free of charge and within 30 days by contacting Mark Guest at mail@ageukwolverhampton.co.uk

 

KEEPING YOUR INFORMATION SAFE

When you give us personal information, we take steps to ensure that it’s treated securely e.g. secure mail, password protection encryption.

 

USE OF ‘COOKIES’

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

Please see our Cookie Policy for further information: https://www.ageuk.org.uk/wolverhampton/privacy-policy/cookies/

 

16 OR UNDER

If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

 

TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As far as is reasonable to know, we do not transfer your information outside of Europe.

 

COMPLAINTS

If you want to make a complaint, you can do so by contacting Mark Guest at mail@ageukwolverhampton.co.uk

 

REVIEW OF THIS POLICY

This policy was last reviewed July 2023. This is kept under regular review and updated where necessary.