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Age UK Berkshire Volunteer Website Editor

In order to ensure people have information and knowledge about our services, we are looking for a volunteer to help us manage and maintain this website.

Although technical knowledge about online content and management of webpages would be useful, the role does not require knowledge of HTML or other web technologies. The website is managed through a Content Management System owned by Age UK national, who provide support, training and some help with content & images.


Our services for people in later life are wide-ranging and cover the whole of Berkshire. We provide support, services and products that make a real and positive difference to the quality of older people’s lives, including the most vulnerable and isolated. Increasingly, younger people are interested in what we can offer to their ageing parents, neighbours and friends, and an accessible online presence in now vital to our organisation.

Main Tasks

All of the following are “in association with Age UK Berkshire (AUKB) employees and Managers”. We would not expect a volunteer to have to take full responsibility for our website without support and discussion with our staff.

  • Regularly examining the AUKB website content to ensure it is up-to-date 
  • Updating individual webpages 
  • Making suggestions for new & revised web content, images and other artifacts; implementing changes after discussion 
  • Making suggestions for new & revised web navigation, page layout; implementing changes after discussion 
  • Monitoring website statistics via Google Analytics; reporting on trends to AUKB Managers 
  • Researching good practice in web design, including other organisations and charities, other Age UKs and Age UK national;implementing changes to the AUKB website after discussion
  • Adhering to Age UK Berkshire’s Information Governance policy and maintaining strong data security at all times


  • IT literacy; skills in good use of English, including online content
  • Confidence in using web-based applications, including Content Management Systems (specific training and instruction available for the Age UK CMS) 
  • Attention to detail: ability to proof-read online webpages, spot and correct errors 
  • Organised and reliable 
  • Able to show initiative and volunteer unsupervised when required
  • Regular and controlled access to a suitable online device (this can be the Volunteer’s device as long as sufficient Information Security is maintained at all times, or access at AUKB premises) 
  • An understanding of the needs of older people and of their families & carers, in order to make the website relevant and accessible 
  • Ability to communicate with AUKB staff who may be less technically skilled in web content, navigation and layout; an ability to ‘sell’ ideas for the website and its design 
  • Skills in ‘persuasive writing’ would be advantageous 
  • Skills, abilities and interest in online design and marketing would be beneficial 
  • Knowledge of, and ability to use Google Apps and Google Analytics would be advantageous


Previous experience of website editing, promotional or marketing work would be an advantage but is NOT vital beforehand.  Skills using HTML, CSS, Javascript, etc., are not prerequisite.

Availability & commitment

Hours can be flexible but we are looking for a volunteer who can make a regular (probably weekly, fortnightly at most), on-going commitment. It is likely that a regular up to two hours per week web-editing would be easily sufficient, but some tasks may take longer. There would not be a need to undertake those two hours in one session unless preferred. 
AUKB would like an ongoing commitment of at least 12 months, preferably more, for this role. That is largely because of induction and training needs, as well as our Information Governance management.

All AUKB volunteers are encouraged to attend a range of training sessions that we organise or offer. For web-editing instruction as well as updates to those, such training would be primarily online.

Formal Requirements

We require a completed Application Form either online or you can download the Volunteer Offer of Service form and post it to us.

We also require the names of two referees who have known you for a minimum of one year. They should not be family members, and one of these referees should have known you in a formal capacity e.g. employer or tutor.

For this role, there is not a need for a Disclosure and Barring Service (DBS) check.

Our Aim

We believe that helping our clients can be hugely rewarding, and want our volunteers to gain experience, and be proud of what they achieve while with us.  To this end, we offer ongoing support, and hope volunteers will always feel free to contact one of our team to discuss any matter which will help them during their time with us.

Would you like to lend a hand?

You can contact Age UK Berkshire on 0118 959 4242 or email info@ageukberkshire.org.uk