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Role Description

  • To liaise with the Service Co-ordinator at the start of every volunteering shift to receive information on clients requiring a visit with information on potential support needs where possible
  • To visit the clients at home, providing practical and emotional assistance in line with the support plan for a period of up to six weeks
  • To carry out tasks that may include: making sure that their home is safe and warm for them on arrival home from hospital; collecting prescriptions; preparation of light meals and snacks; light housework duties; washing up; helping to sort out paperwork that may have accumulated during their stay in hospital; shopping for essential items and giving encouragement to practice OT/Physiotherapy exercises
  • Attending follow-up medical appointments with the patient, booking transport if required
  • The role does NOT include any personal care
  • To report back any concerns to the Service Co-ordinator highlighting any additional support needs that may have arisen
  • To signpost the patient to other sources of help within Age UK Bolton and partner organisations under the guidance of the Service Co-ordinator
  • To develop and sustain excellent working relationships with Age UK Bolton staff and volunteers, hospital staff and partner agencies
  • To maintain the confidentiality of the patient at all times, in line with Age UK Bolton’s confidentiality policy

Desirable experience, skills and knowledge

  • Good verbal and written communication skills
  • The ability to keep accurate records
  • The ability to organise and prioritise
  • A non-judgemental approach and be committed to equal opportunities
  • A knowledge of basic IT programmes would be an advantage but not essential
  • The ability to drive and have access to a vehicle would be a significant advantage
  • The ability to travel to different areas of Bolton to deliver support
  • The ability to work without direct supervision
  • Applicant must be willing to undergo an Enhanced DBS check
  • Must be willing to undertake initial and ongoing training relating to the role e.g. first aid, food safety, dementia awareness

Time requirements

Minimum 4 hours a week (weekdays, evenings or weekends)

For further information, or for an informal discussion, please email or contact Heather on 01204 701525. Alternatively, you can download and complete a Volunteer Application Form and send it to the details above or the address on the form.