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Befriending volunteer

As a Reception Volunteer you can help support and welcome older people in Brighton & Hove.

Sign up to volunteer now 

What is the role?

To help and direct personal and telephone callers in a welcoming and professional manner, and to be a first point of contact for many people coming in to the building.

What you will get out of it

  • It's a great way to make a real difference to someone's life
  • You'll be giving something to your community
  • You get to be part of Age UK Brighton & Hove's volunteer team
  • Training from Age UK Brighton & Hove

What is expected of me?

Some examples of what you may do are:

  • Dealing with all reasonable queries/issues from personal callers
    • Be the first point of contact
    • Advise staff and volunteers when a visitor arrives.
    • Check the availability of staff and volunteers to accept visitors.
    • Escort visitors to their destination if no one is available to collect them.
    • Issue and retrieve visitor’s badges.
  • Dealing with all reasonable queries/issues from telephone callers
    • Take calls and messages
    • Provide simple signposting