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This Privacy Policy applies to Age UK Brighton & Hove, and its wholly owned subsidiary Age UK Brighton & Hove Trading Limited. All references to Age UK Brighton & Hove includes the subsidiary company.

Age UK Brighton & Hove is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Age UK Brighton & Hove is a registered charity (number 1157443) and company limited by guarantee (number 08940334). The registered address is 29-31 Prestonville Road, Brighton BN1 3TJ.

Cookies
Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies the Age UK Brighton & Hove website use in the table below.

For more information about the different types of cookie, visit the About Cookies website.

Cookie  Purpose
UserSetting This functional cookie remembers the individual's colour and location preferences so that next time they use the site these are displayed rather than the sites default settings.
ASP.Net_SessionId  When you access this website a cookie is generated with a unique session ID. This cookie will expire when the browser is closed.
vidi  This cookie enables Age UK's Intellitracker software that helps us analyse information such as visitor numbers and browser usage so we can continue to improve your experience of our website.
BCSI-CS-5B059C53EB35D97E  The information in this cookie is used to track the activities of individuals who have visited this site via third-party websites.
__utma / __utmb / __utmc / __utmz Age UK uses a tool called Google Analytics to give us statistical data on the performance of our website. These cookies are placed by Google Analytics.

Who are we
Age UK (Brighton and Hove) is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

Age UK (Brighton and Hove)is a registered charity (charity number 1157443 and company limited by guarantee (number 08940334). The registered address is 29 – 31 Prestonville Road, Brighton, BN1 3TJ.

If you have any questions around this privacy policy, you should contact Roisin Murphy on 01273 720603

How do we collect information from you?
Information you give to us
This could be when you donate, access a service, attend an event, make an enquiry, apply for a job or be in receipt of a service.

Information we get from your use of the website
When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

What type of information is collected from you?
The personal information we collect might include:

  • Name, address (including postcode), email address, telephone number, IP address
  • Date of birth
  • Education and training qualifications
  • National Health number
  • National Insurance number

How is your information used?
We may use your information to:

  • Provide you with a service
  • Responding to a request
  • Monitoring and evaluating our services

Who has access to your information?
We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful Processing
The GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

Specific Consent
Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text and/or telephone marketing.

Performance of a contract
Where we are entering into a contract with you or performing our obligations under it like when you buy Age UK Brighton & Hove services.

Legal obligation
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority like the Charity Commission or Fundraising Regulator.

Vital interests
Where it is necessary to protect life or health (for example in the case of medical emergency suffered by an individual at one of our events) or a safeguarding issue which requires us to share you information with the emergency services.

Legitimate interests
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests to be running Age UK Brighton & Hove as a charitable organisation in pursuit of our aims and ideals. For example to:

  • send postal communications which we think will be of interest to you;
  • conduct research to better understand who our supporters are to better target our fundraising;
  • monitor who we deal with to protect the charity against fraud, money laundering and other risks;
  • enhance, modify, personalise or otherwise improve our services /communications for the benefit of our customers; and
  • understand better how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for employment, social security or social protection purposes, your vital interests, or, in some cases, if it is in the public interest for us to do so).

Fundraising and Marketing
We may use your contact details to provide you with information about the vital work we do for older people, our fundraising appeals and opportunities to support us, if we think it may be of interest to you.

We will only send you marketing and fundraising communications by email, text and telephone if you have explicitly provided your prior consent. You may opt out of our marketing communications at any time by clicking the unsubscribe link at the end of our marketing emails.

Your choices
You have the right to opt out of receiving communications from us at any time by contacting us at info@ageuk-bh.org.uk

You can also change the way we contact you at any time by calling us on 01273 720603

In order to opt you out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your Rights
The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed

You have the right to be informed about the information we collect, the purposes for processing your personal data, our retention periods for that personal data, and who it will be shared with.

  1. The right of access

You have the right to request to see what information we hold about you, free of charge and within 30 days. If you would like to do this, please contact Rachel Cashman, Chief Executive Officer on 01273 720603

  1. The right to rectification

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us here, or write to us at Age UK (Brighton and Hove) 29 – 31 Prestonville Road, Brighton, BN1 3TJ

  1. The right to erasure

You have the right to be forgotten and can request that your information is erased

  1. The right to restrict processing

You have a right to ask us to restrict the processing of some or all of your personal information if there is a disagreement about its accuracy or we’re not lawfully allowed to use it.

  1. The right to data portability

This is your personal information.If we are processing your personal information (1) based on your consent, or in order to enter into or carry out a contract with you, and (2) the processing is being done by automated means, you may ask us to provide it to you or another service provider in a machine-readable format.

  1. The right to object

If you are dissatisfied with how we collect store and access your information you have the right to complain.

Keeping your information safe
When you give us personal information, we take steps to ensure that it’s treated securely. All Age UK Brighton & Hove staff keep all data secure, by taking sensible precautions and following the guidelines. 

Individuals who have access to personal data are required:

  • To access only data  they have authority to access and only for authorised purposes;
  • Not to disclose data except to individuals (whether inside or outside the organisation) who have appropriate authorisation;
  • To keep data secure (for example by complying with rules on access to premises, computer access, including password protection, and secure file storage and destruction. Filing cabinets should be securely locked and keys stored in the key cabinets). Strong passwords must be used and they should never be shared.
  • Not to remove personal data, or devices containing or that can be used to access personal data, from Age UK Brighton & Hove’s premises without adopting appropriate security measures (such as encryption or password protection) to secure the data and the device; and
  • Not to store personal data on local drives or on personal devices that are used for work purposes
  • Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.

Use of 'cookies'
When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

16 or Under
If you are aged 16 or under‚ please get your parent / guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

Complaints
If you want to make a complaint, you can do so by contacting othe Data Protection Officer:

Rachel Cashman, Chief Executive Officer on 01273 720603 or by writing to her at Age UK (Brighton and Hove), 29 – 31 Prestonville Road, Brighton BN1 3TJ.

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by sending an e-mail to us at info@ageuk-bh.org.uk or by telephone 01273 720603 or in writing to Data Protection Officer, Age UK (Brighton and Hove), 29 – 31 Prestonville Road, Brighton BN1 3TJ.

Review of this Policy
This policy was last reviewed May 2018. This is kept under regular review and updated where necessary.