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Here you will find some useful resources to help you spot and avoid potential coronavirus-related scams. If you would like more information or support, please contact our Support Hub on
0117 929 7537 and we will be more than happy to help.

Senior Safety YouTube Channel

Above is a video by one of our trustees, Ash Jones, who is a member of the Avon and Sommerset Police. It contains updates on some of the reported coronavirus-related scams and frauds. You can find more videos on keeping safe from scams and frauds on the Senior Safety YouTube Channel:

Help with scams and nuisance calls

What should I do if I get a nuisance or scam call?

Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.
Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it Action Fraud online or by calling 0300 123 2040.

What should I do if I’ve been a victim of a phone scam?

Scammers are constantly finding new ways to trick people and phone scams are changing all the time. If you’ve been the victim of a scam don’t be embarrassed to report it. It can happen to anyone.

Report it: Click here to report it to Action Fraud online or call them on 0300 123 2040.

If you’re concerned about whether a scheme or offer is legal or legitimate, contact the Citizens Advice Consumer Service online or by phoning 0808 250 5050. The service is open Monday – Friday 9am to 5pm (excluding bank holidays). It is free to call from mobiles and landlines.

Click on the link below to read Age UK's factsheet on getting help with nuisance and scam calls:

Getting Help with Nuisance and Scam Calls


Friends Against Scams

Scam advice provided by Friends Against Scams. Visit their website for more information

For more information on protecting yourself and other from scams, click the link below to visit the Friends Against Scams website. 

Visit the Friends Against Scams website

Click Here to download a copy of the leaflet above.


The Impact of False Information

When shared, false information can take on a life of its own and have some serious consequences. It can lead to health scares, false accusations and potentially damaging hoax stories. Recently there has been a lot of this kind of false information about coronavirus. It’s not always easy to spot, so use the SHARE checklist to make sure that you don’t feed the beast. 

This information was provided by the SHARE Checklist government website. 

Click Here to visit

If you would like more information or support, please contact our Support Hub on
0117 929 7537 and we will be more than happy to help. Visit our Coronavirus Support Hub page and find out what other ways we can support you. 

Coronavirus Support Hub