Skip to content

How to be a great befriender

An older woman looking out a window.

We’d like to thank each of you for generously donating your time to volunteer as an Age UK Call in Time befriender. By volunteering you're making a huge difference to someone else’s life.

For some older people who may have no one else to talk to, your regular conversations are a lifeline.

As a volunteer, we ask you to do the following:


  • Make a weekly call to your telephone friend.
  • Let us know if you can’t make your call.
  • Let us know if your telephone friend needs any additional advice, help or support or you have any concerns about them.
  • Commit to volunteering for at least one year.
  • Respect your telephone friend’s confidentiality by not discussing them with your friends, family or co-workers.
  • Show respect to your telephone friend and not use inappropriate language or behaviour including discrimination.


  • Don’t contact your telephone friend through any method of communication other than the telephone calls made through Age UK. This includes social media.
  • Don’t visit your telephone friend or exchange personal details including your telephone number and home or work address or email address.
  • Don’t give or accept gifts from your telephone friend or their friends and family.
  • Don’t use the calling time to provide any commercial or business products advice.
  • Don’t use inappropriate language or behaviour including discrimination.