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Information & Advice

Our Information & Advice team offer advice on welfare benefits debt and money, housing, accessing services, charitable grants and supporting you with arranging Lasting Power of Attorney and later life planning.

If you or a loved one are going through a life changing event such as; a bereavement, retirement or redundancy, relationship separation, a change in your finances, a change in your care needs, your housing is no longer suitable for your needs, you need adaptations to your current home to make it more comfortable, a deterioration in your health or a reduction in your mobility, feeling isolated or lonely and would like to socialise more, our team can help you adjust and manage this impact on your day-to-day life. The Building Resilience Programme can help you with any issue you feel is causing a change in your life - our experienced team is here for you! 

If you, or someone you know would like to benefit from our Building Resilience Programme, simply submit a referral form here. Alternatively, you can call 0207 239 0400 or email jeanluc@ageukcamden.org.uk.
 

Debt and Money Advice Sessions

Our Information & Advice Team, with help from funders The Hampstead Wells and Camden Trust, are here to offer advice about money and benefits, such as debt advice and helping you to negotiate with creditors. They will be hosted at two locations on multiple days.

Abbey Community Centre, 222C Belsize Rd, London NW6 4DJ. To book a session at Abbey Community Centre please call: 020 7624 8378.

  • 29th August

  • 26th September

Henderson Court Hub, 102 Fitzjohn's Avenue, Hampstead, NW3 6NS, 10am, 11am & 12pm slots. To book a Henderson Court session please call: 020 7239 0400.

  • 4th August

  • 11th August

  • 18th August

  • 25th August

  • 8th September

  • 22nd September 

Outreach Locations

To attened information sessions at the locations below, booking is essential, so please call 020 7837 3777

Age UK Camden Charity Boutique, 53 Leather Lane, London, EC1N 7TJ

With help from funders The Hampstead Wells and Camden Trust, our I & A Team are here to offer advice about money and benefits, such as debt advice and helping you to negotiate with creditors. They will be hosted at two locations on multiple days.

Abbey Community Centre, 222C Belsize Rd, London NW6 4DJ. 10am, 11am, 12pm, 2.30pm, 3.30pm & 4.30pm slots:

  • 29th August
  • 26th September

Henderson Court Hub, 102 Fitzjohn's Avenue, Hampstead, NW3 6NS. 10am, 11am & 12pm slots:

  • 4th August
  • 11th August
  • 18th August
  • 25th August
  • 8th September
  • 22nd September

Latin American House, 10 Kingsgate Place, London, NW6 4TA

To book an appointment at this venue, please contact the venue directly on 020 7372 8653

Hardship grant

Are you, or someone you know, aged 66 years or over with savings of £6,000 or less and are in hardship? Then you may be eligable for a hardship grant.

Find out more and apply 

Scams Prevention and Support

As the new year gets well under way, this is usually the perfect time for those pesky scammers to make their move. Whether it's an email suggesting the best 'weight loss supplement' or a letter pretending to be the NHS asking you to pay for your COVID-19 vaccine, our Information & Advice team are here to help you.

The team will be providing 1-1 support for anyone aged 50+ who have concerns about scams, have been a victim of a scam or would like some tips on how to avoid them. We know that scams are continually on the increase and evolving, and we aim to make you feel more confident and better equipped to recognise a scam.

We will also be offering and delivery group talks and presentation across Camden to organisations supporting older people such as community groups, social groups and sheltered housing schemes. If you or anyone you know has any concerns around scams, please contact Ann-Marie on ann-marie.carrol@ageukcamden.org.uk who will arrange a talk or visit with yourself.

Worried about abuse?

If you suspect that you or someone you know is being taken advantage of or suffering from some form of abuse, please contact us:

Phone: 020 7837 3777
Email: Safeguarding@ageukcamden.org.uk

You can also find more information on Age UK's website.

Contact us

  • By phone: 020 7837 3777, 10am-4pm, Monday to Friday 
  • By email: duty@ageukcamden.org.uk

  • Telephone and Face-to-face Advice Appointments: Advice appointments are available, these last approximately 45 minutes, and give you an opportunity to see one of our trained advisers.  Some issues may require a double appointment.  Book by calling or emailing to arrange an appointment.

  • Home visits: These are for people who are housebound and unable to leave their homes.

  • Outreach: information sessions at the locations below. Booking is essential, so please call 020 7837 3777.

  •

    Direct payments

    If you receive direct payments from the council we can help you with managing your care package to give you the most flexibility, control and independence through our subsidiary charity Personalisation Support In Camden.

    PSIC direct payments 

  • Accessing local services

    Are you looking for older people’s services in Camden? Then look no further than Age UK Camden’s Online Directory. A simple search tool to find information about care, health, housing, money, leisure and more.

    Online directory 

Free booklets and online information