Our Information and Advice team can help people over 55 who live in the borough of Camden, and their friends, neighbours and carers.

We run a holistic advice service, providing information and advice on a wide range of issues; this means that when you come to see us we will ask you questions about how you are living, what help you need, and will look at all the help you need and not just focus on one issue.
We have a range of dedicated and experienced advice workers and volunteers, who can help with a range of things, including:

  • money advice
  • benefit checks
  • benefit claims
  • debt advice, intervention and negotiation with creditors
  • housing issues such as housing disrepair and housing move applications
  • access to social care and health services, including assisting clients when things are not going well with these services
  • accessing social activities, community groups and organisations in the area
  • applying for accessible local transport schemes including freedom passes and taxi cards
  • a small grants fund for essential items such as bedding, furniture and white goods
  • food vouchers for those people in crisis or emergency need due to benefit suspension or similar issues
  • the importance of making a will and how to update your will
  • advice on funeral plans
  • Lasting Power of Attorney
  • gifts during lifetime
  • long term care costs
  • how to update your will
  • pensions
  • scams and crime prevention awareness

We can give advice in Bengali and Sylheti as well as English, with advisers who speak these languages.

How to access advice and information

Our information line,
020 7837 3777, is available from 10am-4pm Monday to Friday and is answered by Age UK Camden. Outside of these times, the National Age UK Helpline will answer calls, provide information and arrange call backs with Age UK Camden as necessary.

You can also contact us on email duty@ageukcamden.org.uk.

Advice appointments
We offer 45 minute appointments where you can see one of our trained advisors. These appointments can be booked by calling the Information Line, emailing or dropping in to arrange an appointment.

Self help - client access to telephone
We have a room available at Tavis House on Mondays from 10.30am-12.30pm and Wednesdays from 2-4pm where you are able to access the telephone. The Information Team are on hand Monday to Friday 10am-4pm to help you contact people like the Pension Service, gas and electricity companies and banks to sort out queries and problems.

Home visit
We can also offer home visits, but we can only provide these to people who are housebound and unable to leave their homes. Please call 020 7837 3777 to arrange a home visit.

Outreach appointments
If you need information or advice, but find it difficult to travel to Tavistock Square, we also run free information sessions at the following locations. Booking is essential, please call 020 7837 3777or email to make your appointment.

  • Second Monday of the month, 10am – 1pm at Great Croft Resource Centre, Cromer Street, London, WC1H 8LF
  • Second Monday of the month 10am- 1pm at Charlie Ratchford Resource Centre, Belmont Street, London NW1 8HF
  • Last Monday of the month 2.30- 4.30pm at West Euston Partnership One Stop Shop, 29-31 Hampstead Road, London NW1 3JA
  • Last Monday of the month 2.30-4.30pm at Abbey Community Centre, 222C Belsize Road, London NW6 4DJ
  • Third Tuesday of every month, 2.30 – 4.30pm at the Bengali Workers Association Health Project (Surma Centre), 1 Robert Street, London, NW1 3JU
  • Last Tuesday of the month 2.30-4.30pm at Esther Randall Court, 2 Little Albany Street, London, NW1 4DY
  • Last Wednesday of the month, from 3 – 5pm at Kentish Town Community Centre,17 Busby Place, London, NW5 2SP

Advice Quality Standard Badge

Our online directory features information on local services on care, health, housing, money, leisure etc. It also links to written materials from key organisations like Age UK and Camden Council, so you can download factsheets and leaflets at the touch of a button. You can access the directory by clicking on the link below.

Please note we can provide one-off information and signposting to anyone 55+ and their carers, regardless of where you live.

Further information