Man and lady laughing

The information and advice team can advise on safety both inside and outside the home.

On this page:

  • Adaptations to your home to make it safe.

  • Getting out and about.

  • Safeguarding - what to do if you are concerned for your own safety, or someone else's. 

Adaptations to your home to make it safe

If you are finding it more difficult to get around your house, for example getting up and down the stairs, or to use household equipment such as kettles or vacuum cleaners, we might be able to advise you on possible solutions.  The information and advice team can help by referring you to occupational therapy for an assesment of your needs including any aids and adaptations that might help you move around your home more safely. We can also advise on the products which are available to help with a range of issues, and whether you might be able to get some financial help with buying them.

 

Phone: 020 7837 3777 10am-4pm, Monday to Friday

Email: duty@ageukcamden.org.uk

 

Getting Out and About

It can become harder to get out and about, or to use public transport, as you get older.  Some of our services can help:

Our information service can help you find out whether you might be eligible for a taxi card, or help you apply for a freedom pass. Call our information line on 020 7837 3777, 10am-4pm, Mon-Fri.

Our shopping service can arrange for your shopping to be delivered to you at home, at a convenient time.  For more information, click here

If you find you aren't getting out as much as you used to, and you would like to get involved in more activities, Ageing Better in Camden could help.  Click here to find out more.

 

Contact Us

Phone: 020 7837 3777 10am-4pm, Monday to Friday

Email: duty@ageukcamden.org.uk

 

 

Other useful contacts:

Careline Telecare (Camden Council)

Provides an easily installed alarm system. You are provided with a pendant to wear round your neck or wrist. It has a button you can press if you need urgent assistance.

Phone: 020 7974 1491/2
Email: careline@camden.gov.uk

Occupational Therapy Department (Camden Council)

Can provide an assessment and advice on aids and adaptations that will help you to live safely at home.

Phone: 020 7974 4000

Camden Police Community Safety Unit 

Run by the Metropolitan Police
Phone: 020 8733 6470/6472/6473/6474
Email: csu.camden@met.police.uk

 

Safeguarding

What is safeguarding?

Safeguarding means helping to protect vulnerable adults from abuse. Vulnerable adults can be older people, people with a physical or learning disability, people who have a sight or hearing impairment, or a mental illness.

If you suspect that you or someone you know may be being taken advantage of, or may be suffering from some form of elder abuse, contact the team using the contact details below.

Everyone has the right to live a life that is free from abuse, harm and neglect.
However, an adult (someone over 18) with care and support needs may be more at risk of, or already experiencing, abuse or neglect because you:
are unable to take care of yourself or protect yourself from harm
depend on others for your care
lack the mental capacity to take a particular decision
There are a range of care and support needs that might mean you are at risk of abuse, including age-related frailty, a visual or hearing impairment, physical disability or ill-health, learning disability, mental health problems, substance misuse or because you are providing care for someone else. It doesn’t matter whether or not an organisation is providing services to meet your care and support needs – we will still help you to stay safe from abuse.
Safeguarding adults in Camden is any area of work that protects your right to live in safety, free from abuse or neglect. It involves people and organisations working together to stop suspected abuse and help an adult at risk, taking account of your wishes, culture and beliefs in any decisions that are made.
Safeguarding is also much wider than responding to individual concerns. It involves developing a culture of prevention in services and communities so that abuse doesn’t happen in the first place and also equipping you with the information you need to keep yourself safe.
What is abuse?
Abuse is treating someone in a way that harms, hurts or exploits them. Abuse can take many forms. It can range from treating someone disrespectfully in a way that significantly undermines their worth and affects their quality of life, to causing physical pain, suffering and even death. It includes harm, exploitation and neglect and is not always easy to identify.
There are several types of abuse:
physical – hitting, pushing, shaking, spitting, pinching, scalding, pulling hair, misusing medication, using illegal restraint, or other physical harm such as exposing you to extreme heat or cold
domestic abuse – controlling, coercive, threatening behaviour or violence between people who are, or have been, intimate partners or family members. It can include psychological, physical, sexual, financial and emotional abuse, and so-called ‘honour’-based violence and forced marriage
sexual – any sexual activity where you cannot or do not consent or which you have been coerced into, including rape, sexual assault or being forced to look at sexual images
psychological – such as shouting or swearing at or ignoring you, name calling, bullying, threats, intimidation and coercion. It can also include cyber-bullying or taking away your privacy, dignity or free speech
financial or material – fraud, theft, forcing you to pay for other people’s things, not allowing you access to or control of your money or property, or using it without your permission. This also includes internet and telephone scamming, pressure over property or inheritance, and misusing powers or attorney
neglect – where someone allows you to suffer by failing to care for you or by ignoring your needs, for example with regard to food, medication, heating and personal care. Neglect can be intentional or non-intentional (when someone has not fully understood your care and support needs)
self-neglect – not looking after yourself, for example, by not taking care of your personal hygiene, health or surroundings. It can include hoarding – the collecting of a large number of items with little value to others (e.g. newspapers) that make it difficult to live in your home and increase the risk of fire
modern slavery – slavery, human trafficking, forced labour and domestic servitude where you are forced into a life of abuse, exploitation and inhumane treatment
discriminatory – suffering harassment, bullying, insulting language or ill-treatment because of your age, disability, ethnic origin, religion, culture, sexuality or gender. It can include hate crime (any act of violence or hostility directed at you because of who you are or who someone thinks you are) and ‘mate crime’ (where someone pretends to be your friend with the aim of exploiting you later on)
organisational – repeated poor care of one or a number of adults through neglect or poor professional practice in a paid or regulated care setting (such as a hospital, or nursing home, or an organisation paid to support you in your own home)
Abuse may be a repeated or single act, and can affect just you or many people. It can be unintended or deliberate, and it can happen in any relationship or place.

Everyone has the right to live a life that is free from abuse, harm and neglect.


However, an adult (someone over 18) with care and support needs may be more at risk of, or already experiencing, abuse or neglect because you:

  • are unable to take care of yourself or protect yourself from harm
  • depend on others for your care
  • lack the mental capacity to take a particular decision

There are a range of care and support needs that might mean you are at risk of abuse, including age-related frailty, a visual or hearing impairment, physical disability or ill-health, learning disability, mental health problems, substance misuse or because you are providing care for someone else. It doesn’t matter whether or not an organisation is providing services to meet your care and support needs – we will still help you to stay safe from abuse.

 
Safeguarding adults in Camden is any area of work that protects your right to live in safety, free from abuse or neglect. It involves people and organisations working together to stop suspected abuse and help an adult at risk, taking account of your wishes, culture and beliefs in any decisions that are made.


Safeguarding is also much wider than responding to individual concerns. It involves developing a culture of prevention in services and communities so that abuse doesn’t happen in the first place and also equipping you with the information you need to keep yourself safe.


What is abuse?


Abuse is treating someone in a way that harms, hurts or exploits them. Abuse can take many forms. It can range from treating someone disrespectfully in a way that significantly undermines their worth and affects their quality of life, to causing physical pain, suffering and even death. It includes harm, exploitation and neglect and is not always easy to identify.


There are several types of abuse:

  • physical – hitting, pushing, shaking, spitting, pinching, scalding, pulling hair, misusing medication, using illegal restraint, or other physical harm such as exposing you to extreme heat or cold
  • domestic abuse – controlling, coercive, threatening behaviour or violence between people who are, or have been, intimate partners or family members. It can include psychological, physical, sexual, financial and emotional abuse, and so-called ‘honour’-based violence and forced marriage
  • sexual – any sexual activity where you cannot or do not consent or which you have been coerced into, including rape, sexual assault or being forced to look at sexual images
  • psychological – such as shouting or swearing at or ignoring you, name calling, bullying, threats, intimidation and coercion. It can also include cyber-bullying or taking away your privacy, dignity or free speech
  • financial or material – fraud, theft, forcing you to pay for other people’s things, not allowing you access to or control of your money or property, or using it without your permission. This also includes internet and telephone scamming, pressure over property or inheritance, and misusing powers or attorney
  • neglect – where someone allows you to suffer by failing to care for you or by ignoring your needs, for example with regard to food, medication, heating and personal care. Neglect can be intentional or non-intentional (when someone has not fully understood your care and support needs)
  • self-neglect – not looking after yourself, for example, by not taking care of your personal hygiene, health or surroundings. It can include hoarding – the collecting of a large number of items with little value to others (e.g. newspapers) that make it difficult to live in your home and increase the risk of fire
  • modern slavery – slavery, human trafficking, forced labour and domestic servitude where you are forced into a life of abuse, exploitation and inhumane treatmentdiscriminatory – suffering harassment, bullying, insulting language or ill-treatment because of your age, disability, ethnic origin, religion, culture, sexuality or gender. 
  • It can include hate crime (any act of violence or hostility directed at you because of who you are or who someone thinks you are) and ‘mate crime’ (where someone pretends to be your friend with the aim of exploiting you later on)
  • organisational – repeated poor care of one or a number of adults through neglect or poor professional practice in a paid or regulated care setting (such as a hospital, or nursing home, or an organisation paid to support you in your own home)

Abuse may be a repeated or single act, and can affect just you or many people. It can be unintended or deliberate, and it can happen in any relationship or place.

Abuse can be perpetrated by a friend, family member, professional staff, paid or voluntary worker, neighbour, carer, stranger, or anyone else.

What can Age UK Camden do to help?

Harriet Ingham, Age UK Camden’s Information and Advice Manager (who sits on the Camden Adult Safeguarding Partnership board), is the staff member in charge of dealing with safeguarding concerns, supported by Tracey McDermott, Dementia Befriending Service Coordinator, and Trustee David Mitchell.

Harriet, Tracey or one of the Information and Advice team will help support you (or your friend, relative or client) through the process of reporting the situation, and deciding whether you want to take the matter further.

We support people in interviews with social services, the police, or other organizations, but if you don’t want to take it that far, we can help you to look for other support or ways of preventing abuse happening in the future.

If you want to discuss your concerns with a member of our safeguarding team please get in touch: 

Phone: 020 7837 3777

Email: Safeguarding@ageukcamden.org.uk 

Further information