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Digital Inclusion and Technology Support

With more services moving online, Age UK City of London are here to help you get online and help with any questions you have about technology.

See below for our list of ways we can help you get online and recieve the tech support that you need

Barbican Library Drop-in

Now and again, everyone needs a little bit of help with their tech. We offer a free drop-in IT support service at Barbican Library, every Tuesday evening 5.30pm - 7pm.

Whether you’re confused about updates, anxious about scams or want to know how to get the best out of your battery, our volunteers can help. Simply ask for us at the front desk when you come in.

Bring your phone, laptop or tablet along and don’t forget to charge it before you come. Complete beginners welcome, with or without a device. At busy times you may need to wait to be seen. Tea, coffee and biscuits are available.

One-to-One Support

We now provide one-to-one support across the City of London area to help you with any tech issues that you may be experiences. This can range from choosing a device to best suit your needs, setting up a new device, learning how to download apps or getting wifi in your home.

If you would like to book on to a one-to-one support session with our trained advisor, please call 0203 488 6884 or email digitalinclusion@ageukcityoflondon.org.uk

Going online for the first time

Not sure if the internet is for you? If you’re a complete beginner and want to find out a bit more about it, you can borrow a reconditioned laptop or tablet for up to 3 months while you try it out. (City residents aged 60 and over only). We will even help you get started with wifi.

If you’ve got your own device but are not sure how to get started, you can get in touch with our team or come along to our Barbican library drop-in sessions.

Digital Guides

We have developed a series of digital support guides in an easy to understand, step-by-step manual which you can download on your computer, print at home or ask one of our staff members to print for you. If you have new ideas for guides, please email digitalinclusion@ageukcityoflondon.org.uk. 

Technology Workshops

Over the next year we will be running specialist technology workshops in Digital Photography, Digital Design, Interactive Workshops at Museums, Scam Awareness Sessions, and more. If you would like to be kept up to date with what is happening in the Digital Inclusion Service, please ensure you have signed up to our Members Mailing List here 

Gadget Clinics

We host Gadget Clinics on a regular basis with a team of trained volunteers who can support you with any aspect of technology you need help with. These take place in various locations around the City of London and refreshments and snacks are provided. Booking is essential and places are limited. If you would like to attend please call 0203 488 6884 or email digitalinclusion@ageukcityoflondon.org.uk

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