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Mike & Jan - A day in the life

Published on 07 June 2019 01:24 PM

Volunteers' Week is a chance to celebrate and say thank you for the fantastic contribution millions of volunteers make across the UK. Please take time to read this beautiful story written by Jan & Mike, our wonderful Information & Advice volunteers.

Every day, our volunteers give their time and effort to make an incredible difference for older people. Without them, we couldn’t be here when we’re needed most. Please read & share this story as widely as you can.

How to access the service

You can access our information and advice service in a number of ways.

By phone: 01872 266383

By email:

At our office: Book an appointment or drop-in to our office in Boscawen House, Chapel Hill.

Opening times:

Our information and advice team are available Monday to Friday, 9 am to 5 pm.

Topics we cover:

Our advisors are trained to help you with the following topics.

  • Social care - such as finding a care home or getting some help at home, and how it's funded.
  • Your income - including free benefits checks, help with applying for benefits and pension advice.
  • Your home - information on staying warm at home, home adaptations and how to prevent falls.