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Kernow Gateway Information & Advice Advisor

Are you looking for a challenging opportunity? Would you like to work for a progressive organisation who strives to improve the wellbeing of people in later life? Do you have an interest in empowering people within our community to live as independently as possible?

We are seeking experienced advisors to apply for the role of Kernow Gateway Information & Advice Advisor. Responsible to the Gateway Locality Team Leader, you will actively support clients who contact us in a person centred, holistic conversation: working with the client to identify their specific needs and options to improve their situation by accessing the above-named benefits. This may include assisting with the completion of benefit forms, posting to the client upon completion, assisting with Mandatory Reconsiderations whilst adhering to Age National and Age UK Cornwall & IOS Quality Audit Standards.

This role would suit someone with experience of supporting by phone applications for Attendance, Allowance Personal Independence Payments and Blue Badge Disability Parking Permits. You will have excellent communication skills with the ability to flex communication style to different individuals. You will have or be willing to obtain a Level 3 qualification in Information, Advice and Guidance. You will be confident in your computer skills, able to adapt to bespoke data management systems and online portals, with the ability to prioritise and work under pressure, to tight deadlines, with accuracy and significant attention to detail.

If you are interested and want to know more, contact our HR Team on 01872 266881. As an organisation, we encourage flexible working patterns and are open to negotiation and making reasonable adjustments. Talk to us about the flexibility and adjustments you need, and we will explore what’s possible for the role.

Reports to: Gateway Locality Team Leader

Work Base: Boscawen House with the ability to work from home and at different locations and venues in Cornwall and The Isles of Scilly. Travel is an essential part of the role.

Salary: £16,810.81 per annum (£24,880 pro-rata)

Hours of Work: 25 hours per week, Monday to Friday

Duration: Fixed Term Contract for 12 months

Since 2022, Age UK Cornwall & The Isles of Scilly, Partners (including Chaos Group, Volunteer Cornwall, Cornwall Neighbourhoods for Change and others) and Integrated Care Board have been working together to improve access to services, with the aim of reducing demand on acute services. Our partnership supports the community, coordinating holistic solutions to local challenges. This partnership and collaboration ensures that the project has a greater engagement and reach within local communities, helping the right people at the right time and developing innovative results.

Rewards and Benefits:

  • 30 days holiday pro-rata for your first year which includes the bank holidays plus
  • 1 day for your birthday (or nearest workday) and
  • 2 days to take between 1st December and 31st January
  • Your holiday entitlement increases 1 day a year up to a maximum of +8 days pro-rata
  • Healthy Workplace Scheme (search Healthy Cornwall for more information)
  • Cycle and Tech Scheme
  • Health Benefits Scheme
  • Blue Light Card Rewards
  • Age UK discounts app
  • A rewarding and purposeful experience - adding real value to people’s lives

Interested?

Application deadline: Tuesday 3rd June 2025

Application Form: https://forms.office.com/r/2zM8NdMn2g

Job Description: Information and Advice Advisor

CVs and cover letters are not required but can be submitted to support your application if you wish. If you need any support with your application or require your application in a certain format, please don't hesitate to contact us.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

The organisation is positive about employing people with disabilities. We know there’s a wealth of talent among people who have a disability as well as those who have experience of mental or physical health challenges. So, if you need any support with your application or if you require your application in a different format please just give us a call on 01872 266881.

If you choose to disclose a disability on your application form and you meet the essential criteria set out in the person specification, we commit to inviting you to an interview.