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We are searching for Information and Support Volunteers to assist our Macmillan Navigators at upcoming events - in this role, you will be engaging with individuals in a community setting and providing an all-important listening ear.

If you can spare an hour or two per week and would like to make a difference, please find out more or apply here.

 

The role | In the Community

This role involves engaging with individuals in a community setting and providing a listening ear. In this role, you will find ways to help individuals connect with support services locally and nationally. This may be by demonstrating websites and apps (such as Macmillan, My Sunrise); Cornwall Link and paper-based resources.

These individuals may be referred by health professionals and community workers or they might be visiting the community space. Whatever way they access this valuable service, you will provide a warm and friendly welcome, giving information and signposting them to the services they require.

Drop-in’s and events: We also run regular and one-off events for people to drop in and chat about any aspect of cancer that is affecting them. Our support is non-clinical information and signposting, alongside that all-important ‘listening ear’. We run ‘pop-up’ stalls at local markets, community events and local cafés.

 

Specific Responsibilities

We can discuss with you which of these best suits your skills, qualities and time commitments.

  • Helping set up and close the service at your community setting.
  • Meeting and greeting people.
  • Helping individuals access local and wider community or cancer support services.
  • Showing people the range of online and paper-based resources that meet their needs.

For all roles, we would expect you to:

  • Input towards confidential records for review and analysis
  • Understanding and implementing confidentiality
  • Referring complex enquiries to a supervisor
  • Input towards a record of resources such as feeding back when stocks are low
  • Working with other volunteers to ensure the smooth running of the service

 

How much time is involved?

  • We look for local opportunities which can be from a few hours to an all-day event.
  • As a guide, the Information and Support Drop-In’s require around 4 hours (inc set-up and close).
  • Time will be needed to develop your knowledge in order to support the individuals attending.
  • If you have additional time available there is the opportunity to promote the service locally.
  • If you have less time – we can discuss with you what time you have available and what roles might fit.

 

Additional information

Personal qualities most suited to this role:

  • Understanding and empathy for the needs of individuals affected by cancer
  • Non-judgemental attitude with respect, patience and sensitivity
  • Reliability and dedication to the role
  • Good communication and listening skills
  • A willingness to learn and the desire to support others
  • Ability to use internet sites for searches and information gathering
  • For the Events at Tamar Lakes, it would be useful if the volunteer could help put up and take down the gazebo – there is moving and handling involved and it is an outdoor event. For the Bude Castle event, we are indoors and the table is set up for us.

Our Partnership

Age UK has partnered with the fantastic team at Macmillan Cancer Support to improve cancer awareness and access to support for anyone affected by cancer in Cornwall and IOS.

We deliver a number of offers across Cornwall:

Macmillan Navigation and Cancer Awareness training: Three 1-hour online sessions (with an optional half-hour Q&A) enable people to gain confidence and competence to be a Community Cancer Champion, signposting people to cancer support, or simply being more confident talking to people affected by cancer.

Cancer Support Service: Our Community Navigators support anyone affected directly or indirectly by cancer in Cornwall. Their role involves knowledge of cancer support services as well as other support appropriate to the person’s needs. The service is delivered via phone or video calls or emails, offering bespoke support about non-clinical issues.

Creating Cancer Caring Communities: Our campaign on Cornwall Link aims to spread information, knowledge, learning and support to improve the lives of those people affected by cancer, offering more individuals and groups the opportunity to get directly involved in the creation of Cancer Caring Communities locally.

Drop-in’s and events: We run regular and one-off events for people to drop in and chat about any aspect of cancer that is affecting them. Our support is non-clinical information and signposting, alongside that all-important ‘listening ear’. We run ‘pop-up’ stalls at local markets, community events and local cafés.

The project is funded until March 31st, 2022.

Full training will be provided, which includes: Safeguarding, Lone Working, Data Protection, Dementia Friends Support and Digital training modules. Please note that an Enhanced DBS Certificate and suitable references are a requirement of this role (we will guide you through these processes).

You may be required to wear PPE and be willing to undertake regular LFT and PCR testing, in line with our policies.

Apply here

If you would like to find out more about this role, please contact our Helpline on 01872 266383 or apply using this link.