Information and Advice Adviser
Location: Warwick Row, Coventry. CV1 1EX.
Hours per week: 30-37 hours. Pattern to be discussed at interview stage
Salary: £27,338.83 FTE
About the role
An exciting opportunity has arisen for an information and advice officer to join our friendly team.
You will be one of 3 information and advice officers providing a wide range of information and advice services including:
- Welfare benefits: entitlement/enquiries and filling in forms
- Housing options
- Help at home
- Care options
- Wills, power of attorney and probate
- Money matters
- Your rights to social services
You will be expected to play an integral part of the team contributing to decision making and ensuring that our clients receive the best possible service in line with established protocols and practices.
You will need to have the skills to resolve and manage issues as they arise, be able to prioritise your workload, be flexible for the needs of the business, work within a team setting and able to consider business constraints and service user needs. You will also need to have a consistent and compassionate approach with our service users at all times.
To be successful in this role you will ideally have at least 2 years welfare benefits experience (although we will consider applicants who haven't). You will also have a knowledge and understanding of the wide range of issue affecting older people including current health and social care policy and experience of delivering effective information, signposting and referral services to clients.
How to apply
To apply, please download the documents below. Complete the application form and send it to hr@ageukcovwarks.org.uk . If you have any questions please email or phone us on 01926 458108.
Age UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them
Closing Date: 8th April 2024
Interview Date: 16th April 2024