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ASC (Advice Services Croydon)

Information and Advice Manager

Salary: £33, 000 Hours: 35 per week


We are Age UK Croydon and our vision is a Croydon where everyone can love later life. Our mission is to lead the way in empowering, enabling and supporting older people in the London Borough of Croydon to live well, healthily and independently. The ASC Service (Advice Services Croydon) is a partnership delivering information and advice to older people in various key sites across the borough.

The ASC service offers drop-ins, appointments, home appointments and advocacy (specialist team) and is part of a new and exciting development to take the service out into the community where we can reach and support more older people locally. We also operate a helpline 5 days per week.

The voluntary sector is experiencing significant changes in Croydon which will include modifying the service to a blended model of online, telephone and face to face delivery which is fully accessible and delivered locally.  London Borough of Croydon are reducing their information and advice services from April and alongside this the new Locality Model of service delivery will provide opportunity to grow and expand our I & A service.

To successfully achieve the necessary transformation, we are looking for a manager with excellent people management skills, the ability to contribute to the strategy and vision which will transform the service to a model that can meet those objectives.  We are looking for an experienced and enthusiastic Information and Advice Manager to lead and build the team of outreach advisers and helpline advisers. If you are passionate about making a difference to the lives of the older people who use our services and want to support older people then we would love to hear from you.

This role will require an Enhanced Disclosure and Barring Service Check. For further information or a full application pack, please email: executive.assistant@ageukcroydon.org.uk quoting the job title.

Large print application form is also available.

Completed application forms should be signed and emailed, to executive.assistant@ageukcroydon.org.uk, with your name and job role in the subject title of the email. Completed signed applications can be returned to 81 Brigstock Road CR7 7JH for the attention of the Executive Assistant.

CVs will not be accepted.

Closing date for applications: Monday, 25th January 2021 - 09:00am

Interview Date: 29th January 2021

 Only shortlisted candidates will be notified