Information and Advice Volunteer
Make a difference by providing important information and advice to Croydon residents.
The Information and Advice(I&A) service is open to all adults over the age of 50 living in the London Borough of Croydon, including those with care and support needs, regardless of their health condition or disability, and their families, carers and professionals working with them. This role would suit those looking for a longer-term commitment.
We're recruiting for a number of Information and Advice related roles:
Benefits Outreach
Responsibilities: Assessing clients' benefits eligibility, and assisting with filling in claim forms, either in a client's home, or by telephone.
Information and Advice
Responsibilities: Giving information and advice on benefits, housing, care, pensions and other matters during drop-ins or appointments.
Telephone Helpline
Responsibilities: Answering queries and giving advice via our telephone helpline.
Administrative Support
Responsibilities: Supporting the Information and Advice team by managing inboxes, arranging appointments, phoning clients, evaluating the service, sending letters and emails, and filing.
What you will gain:
- Meet new people and being part of a vibrant volunteering team
- New transferrable skills and experience
- Access to Age UK training materials
- Support from your Volunteer Team Leader
- Full training
- Regular support and supervision
Interested? Fill out our volunteer application form below.
Alternatively, contact our Volunteering Team for more information: volunteering@ageukcroydon.org.uk.