Jane is a 77-year-old widow who lives near Caernarfon. She paid £1,000 to have work done to her house that wasn't carried out. 

"In 2008, Tony Doyle knocked my door offering to paint her chimney for £150.
"He said he’d also noticed some tiles were missing from the roof and
that he’d fix them as well for £500.
"I agreed the price to have the work done, but when Doyle returned to collect his money, he told Jane the work had taken longer than he’d
expected and the cost of the job was now £1,000.
"I was suspicious and had another builder inspect Doyle’s work - he confirmed the chimney had not been painted and the slates had not
been replaced.
"When Doyle came back for his money I initially refused to pay, but ended up giving him £1,000.

“I didn’t want to pay him £1,000 – he hadn’t actually done any work and we hadn’t agreed the price, but Tony Doyle was very aggressive towards me.
“I felt bullied and intimidated by him and that I didn’t have any other choice but to give him the £1,000 he was demanding.

“I was angry with Tony Doyle, I was angry with myself and I was also very embarrassed and the worry and strain of it all made me very ill - it still
upsets me."

Tony Doyle was jailed in August 2013 for fraud and four other charges of engaging in unfair commercial practice between 2009 and 2012.
Advice line:
08000 223 444

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