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No one should have no one to turn to

You can help provide a lifeline for vulnerable older people

Will you help Age Cymru be there when we’re needed most?

More than 2.5 million older people feel they have no one to turn to

Who do you turn to when times get tough?

Your partner, perhaps. Or your family and closest friends. The people you can rely on. The people who are always there for you.

Imagine if you had no one to turn to

No one to ask when you just don't know what to do next. No one to be there for you when you're facing a crisis. No one to talk with when you're feeling desperately lonely.

There are 651,993 people aged 65 and over in Wales.

  • 220,000 older people in Wales claim to have felt lonely during later life
  • 100,000 people aged 65 and over in Wales speak to three or fewer people they know
  • 330,000 older people in Wales claim a few minutes of conversation would make a huge difference to their week.

Age Cymru is here.


Age Cymru is here to help

The Age Cymru Advice line answers thousands of calls for help every year. It's free to call and completely confidential.

Whether it's dedicated information to help someone cope with a bereavement, the right number to call to arrange help after leaving hospital, or simply the chance to talk over a problem at home, we're here.

In 2018 / 2019 the Age Cymru Partnership supported 20,000 older people in Wales and achieved £6.5 million in unclaimed benefits. 

Age Cymru Advice

An advisor on the helpline


Age Cymru Advice: 08000 223 444

Lines are open 9am to 5pm Monday to Friday. It's free to call. Our advice line is committed to being the foremost information and advice service to older people in Wales.

How we made a difference to Mrs P

Mrs P called Age Cymru Advice as she was struggling financially. Our information advisor carried out a full benefits check and found Mrs P was entitled to claim benefits she wasn't currently claiming. She was also entitled to a backdated payment of £1,200.

“I just wanted to record my deep appreciation for the advice I received from your advisor, when I spoke to her recently about my elderly mother who had fractured her right hip and had gone into hospital. I needed to know what options I should be considering when thinking of my mother’s longer term needs post hospital. In this respect, your advisor could not have been more helpful. She not only displayed genuine empathy with the situation I outlined to her, but afforded me quality time on the telephone, when considering possible options open to me. Not only was she ultra - professional during our conversation but she promptly despatched a factsheet information package to my home address.

I believe that Age Cymru is a significant organisation for family members like myself to be able to contact at times like these. Please convey my personal thanks to your advisor for the detailed advice she provided. Be in no doubt that you are an invaluable organisation. I could not have asked for better or more appropriate support and advice at this time. I wish you and your team continued success in the future..”

A caller to our advice line

You can help us be there to answer the next call

Thousands of people rely on us every year, we can only continue to be here with your support.

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