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Now, more than ever, no one should have no one to turn to

If there was ever a time when Age Cymru’s services were desperately needed, it's now.

We cannot let older people suffer alone. Not this year. Not ever.

Before the outbreak of coronavirus, we were already facing a loneliness epidemic amongst older people. But as a result of the pandemic, this crisis has intensified.

A recent poll conducted by Age UK highlights that

  • 99,000 over 65s are expecting to feel lonely this Christmas
  • 106,000 say they wouldn't have got through this year without the help of strangers.

We’re working hard to relieve the isolation and despair felt by so many. People like Mrs J, Rhys and Gwilym, whose stories you can read on this page. 

Age Cymru is here.


How Age Cymru has made a difference

Age Cymru Advice answers thousands of calls for help every year. This year calls to our advice line increased by 60%. This increase includes calls about accessing services and about claiming welfare benefits and entitlements where the need has been brought about by the pandemic.

Whether it's dedicated information to help someone cope with a bereavement, the right number to call to arrange help after leaving hospital, or simply the chance to talk over a problem at home, we're here on 0300 303 44 98.

How Age Cymru Advice helped and supported Mrs J

An advisor on the helpline

Age Cymru Advice : 0300 303 44 98

Lines are open 9am to 4pm Monday to Friday. Our advice line is the key provider of information and advice for people in later life.

In June, with the support of Welsh Government, we launched our new telephone befriending service, Friend in Need. This was in response to the COVID-19 pandemic.

The service provides a free weekly 30 minute telephone friendship call to older people in Wales who are 70 or over. It also provides information and support for ‘Friends’ already supporting or wanting to help people they know in their local community.

Friend in Need


"I look forward to my call every week, it always puts a smile on my face".

Rhys and his wife were married for 71 years, he adored his wife and was devastated when she sadly passed away earlier this year, since then he struggles with loneliness. His daughter lives far away and so Rhys has felt cut off from the world during this pandemic.

Rhys heard about our Friend in Need telephone befriending service and signed up to receive a friendship call once a week. Rhys really looks forward to our calls and just enjoys someone calling and asking him how he is.

"I'm so happy that somebody cares enough to make the effort to call me"

Gwilym is 78 and lives alone, he has chronic fatique and is unable to leave his home and rarely speaks to anyone.

Gwilym signed up to our Friend in Need service and now receives a weekly friendship call from us. He enjoys speaking with our volunteer and that we think about him to ring him every week. He particularly likes putting the world to rights on the call. Gwilym says he's so appreciative on this service.

You can help us continue to be here when we're needed the most

Thousands of people rely on us every year, we can only continue to be here with your support.

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