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How we made a difference to Mrs P

Mrs P* lives alone following the death of her husband. She's claiming Attendance Allowance but no other benefits and she's struggling financially.

Mrs P was advised to call Age Cymru Advice so we can look into her benefit entitlements. She used to claim Pension Credit but hadn't for a number of years.

What did we do to make a huge difference

Our information and advice officer carried out a full benefits check and discovered that Mrs P was entitled to Pension Credit and full Council Tax Reduction. This totalled £4,500 per year and she was also entitled to a backdated payment totalling £1,200. Mrs P contacted the Department for Work and Pensions and received her benefit and the back dated payment the following day.

What outcomes were achieved?

Mrs P received a significant back payment just before Christmas, she will receive Pension Credit and be exempt from Council Tax for the foreseeable future.

Mrs P says "I can't believe this has happened. I'm one for telling other people to claim and I forgot to do so myself. What a great early Christmas present. Your help is so appreciated and my life will be enhanced by the outcome".

Do you need advice or support?

If you want to talk to someone directly, in Welsh or English, call us on 08000 223 444 (open between 9am and 5pm, Monday - Friday). Or you can email us at advice@agecymru.org.uk

We have a range of information and advice to help and support you. From claiming benefits to residential care enquiries. Why not visit our dedicated information and advice section. 

* We've changed the name and removed some personal details of the enquiry to protect the identity of Mrs P.

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