Information and Advice Service

The Information & Advice Service is free, confidential and impartial. We provide up to date information and advice on a wide range of topics including; benefits, housing, health and residential care. to anyone aged 50 or more living in the Gwent area irrespective of their race, sex, sexuality, religious/other beliefs or their disabilities. An older person's carers, family or friends may also approach the service for advice, as can health and social service professionals.

The Information & Advice Service is based at our head office in Newport and operates Monday to Friday between 9.00am and 4.00pm. 

Call us on 01633 240190 or email to

You can leave a message on our answerphone if your enquiry is outside our opening times, and if we're not available you can also call Age Cymru Advice free of charge on 08000 223 444.

Most enquiries are received over the telephone but personal callers are also welcome, as is contact by letter or email.

The service assists with completion of claim forms for benefits by appointment at the office or sometimes by home visits and is also able to contact third parties such as local councils, social service departments and the disability and carers service.  

Read more about the service and how we can help. (Including free Factsheets and Information Guides.) 

Our address is: 

Age Cymru Gwent,
Information & Advice Service,
12 Baneswell Road,
NP20 4BP

Telephone 01633 240190