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Age Cymru Advice

Age Cymru Advice is committed to being the foremost information and advice service to older people in Wales. We aim to provide effective, accessible, high-quality information and advice while offering a free, impartial and confidential service. Age Cymru Advice can assist older people themselves, their family, friends, carers, or professionals.

If you want to talk to someone directly, in Welsh or English, call us on 08000 223 444 (open between 9:30am and 4:30pm, Monday - Friday). Email us at advice@agecymru.org.uk

Demand for our advice line is incredibly high at the moment at this worrying time for many. We have increased capacity on our line but it make take longer than usual to get through. Please bear with us, we will get to you as quickly as we can.

People with hearing loss can choose to contact the service via the Next Generation Text service or Text Relay service. Additionally people with a limited understanding of the English (or Welsh) language can request to have their call dealt with in a language of their choice. Age Cymru Advice works in partnership with Languageline Solutions to provide access to interpreters covering over 240 languages.

The Age Cymru Advice line also acts as a gateway to our local services. Face to face support via local brand partner offices and home visits may be available to callers requiring additional or more specialised support.

Alternatively, you may be able to find the answers to your questions in our factsheets or information guides. Our guides provide an overview of a particular topic, whilst our factsheets provide more detailed, in-depth information.

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