Scams advice

older lady stood outside front door

No one likes to feel that they have wasted or, even worse, been conned out of their money. Unfortunately, there are plenty of situations in which individuals acting in good faith can find that they have come off worse from a transaction.

We use the word ‘scam’ to indicate a dishonest or fraudulent scheme designed to cheat the purchaser. This can apply to buying products or services, making investments or becoming involved in apparently failsafe business propositions.

You can avoid a lot of scams and bad purchases if you know what to look for.

Is it legal?

A scam can mean anything from criminal fraud to sharp, but legal, selling practices. The question ‘is it legal?’ is perhaps less relevant than ‘can I get my money back?’. Whether the scheme was legal or illegal, the answer is likely to be no. Even well-known companies may direct you to the small print if you later query your position. Other, less reputable sellers may simply disappear. Depending on the circumstances, police or Trading Standards are more likely to try to prevent future scams than recover money that has been lost.

Scams checklist

If an exciting offer seems too good to be true, think about the following warning signs and ask yourself if it is a scam:

  • Was the offer unsolicited?
  • Do you have to respond quickly? What’s the rush?
  • Do you have to pay for a prize or ‘free’ gift?
  • Do you have to ring a premium rate number (one starting with ‘09’)?
  • Are you being asked for your bank or credit card details?
  • Is the business reluctant to give you its address or contact details?
  • Are you being asked to keep the offer confidential?

Always stop, think and be sceptical before signing anything or handing over any money.

If the worst happens and you are a victim of a scam, or if you want advice on how to protect yourself, contact Action Fraud Tel: 0300 123 2040 (national rate) for help.

Scams toolkit

Download our A4 Scams Information card

opens link in new window  A4 Scams Information card - Bilingual (PDF 158KB)

Download it, print it onto card, cut it into shape and give our scams advice door hanger to an older person.

opens link in new window  Scams Door Hanger - Bilingual (PDF 150KB)

opens link in new window  IG05: Avoiding scams (PDF 327KB)

opens link in new window  IG01: Staying safe (PDF 656KB)

opens link in new window  IG45: Protecting yourself - ways to look after yourself and stay in control of your money (PDF 377KB)


Advice line:
08000 223 444

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