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 Privacy Policy

At Age Cymru Sir Gar, we’re committed to protecting and respecting your privacy and security.  Whenever you provide us with your personal information via our website (''site"), we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. 

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to or by writing to Age Cymru Sir Gar, Units 5-11 LEC Workshops, 100 Trostre Road, Llanelli, Carmarthenshire SA15 2EA. Alternatively, you can telephone 01554 784080.

Who are we?

We’re Age Cymru Sir Gar. We help and support older people and their families across Carmarthenshire. Age Cymru Sir Gar is a registered charity (number 1106321) and company limited by guarantee (number 5207722). The registered address is Units 5-11, LEC Workshops, 100 Trostre Road, Llanelli, Carmarthenshire SA15 2EA

How do we collect information from you?

Information could be collected when you access a service, attend an event, make a donation to us or access the website.  

When you visit the site, we collect various personal information which may include your name, address, contact details, IP address and information regarding which pages are accessed and when. 

There are certain categories of sensitive data which are known as "special categories" - these would only be collected if absolutely necessary.

How is your information used?

We may use your information to:

  • process a donation that you have made;
  • carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide;
  • notify you of changes to our services;
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals and/or other fundraising activities;
  • activities, promotions of our associated company's goods and services;
  • process a grant or job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity or for as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g. when you make a donation), but we will only share the personal information necessary to deliver the service.

Lawful processing 

The GDPR requires us to rely on one or more lawful grounds to process your personal information.  The following are the grounds that we use:

  • we will obtain your consent to hold and process your information, including the sharing of that information with Third Parties
  • we will process your information when acting in your legitmate interest by providing the services detailed within this site
  • we will process your information when entering in to a form of contract with you

Third Party Service Providers working on our behalf: we may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Third Party Product Providers we work in association with: we work closely with various third party providers to bring you a range of quality services designed to meet the needs of the over 50s. When you enquire about or purchase one or more of these products, the relevant third party product provider will use your details to provide you with information and carry out their obligations arising from any contracts you have entered into with them. In some cases, they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  These third party product providers will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time, or opt out of receiving communications from us at any time, by contacting us by post, email or by telephone on 01554 784080.

Your Rights

The GDPR provides the following rights for individuals, which our organisation provides to you:

  1. The right to be informed
  2. The right of access
  3. The right to rectification
  4. The right to erasure
  5. The right to restrict processing
  6. The right to data portability
  7. The right to object

How you can access and update your information

The accuracy of your information is important to us. If you change email address, or any of the other information we hold, please let us know by email or by writing to us at Units 5-11 LEC Workshops, 100 Trostre Road, Llanelli, Carmarthenshire SA15 2EA. Alternatively, you can telephone us on 01554 784080.

You have the right to ask for a copy of the information Age Cymru Sir Gar hold about you free of charge and within 30 days.  If you would like to do this, please contact us by email or in writing.

Security precautions are in place to protect the loss, misuse or alteration of your information

Non-sensitive details (for example, your email address) are transmitted normally over the Internet and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.


We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of 'cookies'

When you visit the site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.   

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.


Age Cymru Sir Gâr’s primary aim is to deliver an appropriate and excellent service to clients.

The charity views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation/company that has made the complaint.

Our complaints procedure intends to:

  • Demonstrate our commitment to our clients and other stakeholders
  • Demonstrate our commitment to providing the best possible service
  • Helps us find out about things that have gone wrong so we can fix them
  • Helps us prevent things going wrong again in future

Review of this Policy

This policy was last reviewed in June 2018.  This is kept under regular review and updated where necessary.