Older people in Derbyshire county and Derby City and carers calling from around the UK.
No charge for this service, but donations are always gratefully received.
Contact us in person at one of our Information Centres or by telephone, email, letter or fax. Or ask a trusted friend, family member, carer or professional to call for you.
A trained and experienced advisor will discuss your concerns and try to provide all the information and advice you need to make an informed decision about what is best for you.
We can check your benefits to make sure you are getting everything you are entitled to, send factsheets on over 80 subjects, send you information leaflets and booklets, signpost you to local or national agencies and refer you to specialist agencies.
For some issues we would put you in contact with one of our specialist services, for example our Derbyshire Dales Housing Options Service can help with making decisions about where and how you live or if you experience difficulty getting your needs and wishes heard we can refer you to our Advocacy Service.
Or if you prefer you can pick up information guides on a wide variety of subjects at Age UK shops and our shops and services in Derbyshire.
Trusting us to help you
Our help is free, confidential and independent. Information we may ask for is to help answer your enquiry. Other information is used to make sure we offer a good and reliable service.
You can refuse to provide such information and still receive a service. No information is passed to another party without your consent.
Make a donation
Our Information and Advice Service is entirely funded by our local income generation. If you would like to make a donation please use a donation tin at any of our venues or make cheques payable to ‘Age UK Derby and Derbyshire’ and send to:
29A Market Place
Information and Advice Service - Derbyshire
29A Market Place
Telephone: 01773 768 240 (confidential answer-machine in busy periods/out of hours)
Fax: 01773 766 924
Information and Advice Service - Derby
15 The Morledge,
Telephone: 01332 343 232 (confidential answer-machine in busy periods/out of hours)
Hours: Monday - Friday 10am-3pm
A touring information service visiting public events, groups, clubs and agencies in the county.
Call 01773 768 240 or visit the information roadshow page for further information. Or ask about the Information Roadshow visiting your group or club.