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What is vSPA?

Voluntary Sector Single Point of Access (vSPA) connects Health & Social Care Professionals to voluntary sector providers by offering a clear and easily accessible pathway. vSPA makes available up to date local knowledge and expertise found within the voluntary sector to support vulnerable adults and people with long term conditions.

"[vSPA] was excellent and 'a real service to the community"

It enables access to preventative services, practical support services, self help and support networks, volunteering opportunities, information, advice and guidance services in order to improve outcomes for people in maintaining and improving their own health and wellbeing and reduce the need for higher interventions

The vSPA service used to be called First Contact Derby and operated in a very similar way.


More information:

For more information, please contact us at:

Telephone: 01332 258272


Fax: 01332 380341

Derbyshire First Contact

If you live in Derbyshire County there is a similar scheme there. For more information about the Derbyshire First Contact, please contact Call Derbyshire 01629 533190

Getting it right for you

We believe you deserve the best possible service and if that has been your experience, please let us know. If you feel our service has failed to meet the high standards you deserve and should expect please make a complaint. We welcome complaints which can help us learn and improvements can help reward good work and encourage others to strive for the best performance.

To make a complaint or compliment contact: Katy Pugh, Chief Executive, Age UK Derby and Derbyshire, 29A Market Place, Heanor, Derbyshire. DE75 7EG

Safeguarding adults

If you have any concerns about whether an older person, or yourself, is being abused or neglected, please see our safeguarding adults page for help. We are committed to preventing the abuse and neglect of vulnerable adults.

Free booklets and online information

Other information you may find helpful

Related pages on other websites