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23/3/20 - Due to the outbreak of COVID-19 (Coronavirus), our falls Befriending Service is operating a limited service by telephone until further notice for the safety of all members and staff. We hope they will be back to visiting as soon as it is safe to do so.

The Befriending Service provides social support and companionship to people living in the community who are isolated, vulnerable or lonely. We also provide a specialist befriending service to support people in the early stages of dementia.

For some people who live alone or are housebound it can be days before they speak to another person. A regular befriending visit gives you an opportunity to have a chat, express worries or concerns, share a joke, or reminisce with someone who is happy to listen and talk.

"Excellent support and service. The volunteer befriender was well matched to my mum which has made a valuable contribution to my mum's life Thank you!”

What does a befriender do?

ladies talking at homeA befriender visits you on a regular basis at mutually convenient times. The frequency is agreed between you both. A home visit often includes a cup of tea and a biscuit and somewhere comfortable to sit and chat. They can reminisce over old photographs, play a board or card game, or just sit and share news and family experiences. Your befriender can be a great link to the outside world and help you access other services.
A befriender does not help with personal care or offer counselling or guidance but they can help you access these services if you need them.

Why choose befriending?

Befriending can make the difference between just managing and living. The service is flexible and can be used to complement other services such as day services or home care services. Befriending can offer relief to family carers and peace of mind to family living away.  

“If it was not for this weekly outing I would never get out. Having this visit to look forward to keeps me going.”

What areas do we cover?

We primarily cover the North Derbyshire Dales, High Peak and Glossop.

Other areas maybe available - please enquire.  Alternatively we can signpost to other befriending schemes or services if we do not cover your area.

What does a befriender cost?

We run our service as a social enterprise. The charge covers the cost of volunteer’s expenses and running the service. Our basic package starts at £8 per visit. Our Befriending + service provides trips out and activities, and can be tailored to your individual preferences, and a Telephone Careline with regular phone contact for a friendly chat - please enquire for further details.

Click here to download the latest price guide

“I am taking great comfort in the support from my Befriender and I now feel part of the community”

The benefits of befriending?

• People experiencing loneliness and isolation develop personMan at homeal friendships and positive relationships

• People are able to share worries and concerns and reduce mental distress and anxiety
• People have fun, social interaction enabling them to maintain social skills and reduce demands on family carers
• Isolated and vulnerable people receive regular supportive monitoring and developing situations are monitored and appropriate intervention requested
• Extra support for carers and peace of mind for family members

“It has given me an extra lift that I needed to enable me to move forward in my life. Also it has relieved a lot of my anxieties.” 

Who can refer to the services?

Anyone can – carers, doctors, neighbours, home helps, family etc. As long as the person referred knows and agrees to your referral.

How do I contact the Befriending Service?

The Befriending Service, c/o Caroline Court Day Centre, Marsh Avenue, Hope, Hope Valley, Derbyshire, S33 6RX  
Tel: 01433 620263

Safeguarding adults

If you have any concerns about whether an older person, or yourself, is being abused or neglected, please see our safeguarding adults page for help. We are committed to preventing the abuse and neglect of vulnerable adults.

Other information you may find helpful