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Our Home Assistants offer support in the home by providing regular domestic help with housework tasks including routine cleaning, bed change, laundry and ironing, as well as shopping.

 

The Help at Home Service is available to older people aged 50+ and for those with disabilities who require assistance in running their home.  Our Home Assistants lend a helping hand with light domestic tasks including:

Vacuuming, sweeping, dusting and polishing

•Cleaning kitchens, bathrooms and toilets

•Changing bed linen

•Laundry & Ironing

•Clearing out and organising cupboards/fridges

•Putting rubbish out

•Shopping for clients at local shops

•Simple practical tasks such as small sewing repairs, replacing light bulbs and cleaning interior windows (where health & safety considerations can be satisfied)

Why Use our Help at Home Service?

Our team of reliable Home Assistants are all employed directly by us and have DBS checks, references and carry photo ID.

We understand the importance of maintaining independence at home and work with clients to support their wellbeing and enable them to live their lives the way they want to.  We are more than just a cleaning service and also act as a friendly link for those who are housebound or feel isolated. Please note we are unable to provide any medical or personal care.

We operate between 9am and 4pm Monday to Friday and aim to provide the same Home Assistant on the same day and at the same time every week, thus helping to build a good working relationship between client and Home Assistant. Clients are required to have a regular weekly appointment for a minimum of one hour but can have any number of sessions regularly each week.   

We invoice for the service provided so no money changes hands between Home Assistant and client (except where shopping is needed).

There is an hourly charge for the Service and Members of Age UK East Grinstead & District receive a small discount on this. Current charges are available on request. We do not make a profit from the service but simply aim to cover our costs.

We recognise the importance of customer satisfaction and monitor and review the work carried out by our Home Assistants.  We contact clients on a regular basis to ensure that everyone involved is satisfied with all aspects of the service and has the opportunity to give feedback.  This allows us to address any concerns or suggestions, and to implement change where appropriate.

Enquiries

For further information please telephone 01342 327046 or email hah@ageukeastgrinstead.org.uk
A member of staff will talk to you about the sort of help you need and will then arrange a free no obligation visit to your home to put together a detailed Work Plan.