Our Outdoor Activity Support Service has been designed to provide support to people who want to take part in outdoor activities.

About our service

Age UK Essex Outdoor Activity ServiceWe can accompany you on various outings including a visit to a social club, a doctor's appointment, a walk to the local park, trip to the supermarket and much more. Please contact our dedicated Customer Care Team for further details.

This service is delivered by our friendly, dedicated Home Help staff who are all trained, insured and police checked via the Disclosure and Barring Service. 

Our Never Walk Away safety policy 

Our Never Walk Away safety policy sets us apart from other providers. If one of our clients is in difficulty or fails to answer the door, our Home Helps will follow a pre-agreed emergency plan and will not leave until they know their client is safe.

The health and wellbeing of our clients is at the heart of everything we do and our approach has been universally praised and gives great reassurance to both clients and their families.

Contact us

If you would like to know more about this service, please call our Customer Care Team on 01245 207 029. Lines are open Monday to Friday from 8am to 5pm.

Frequently asked questions

You'll find below some frequently asked questions about our Outdoor Activity Support service and we hope these will help you decide whether this service is right for you.

Where can we accompany you?

We can accompany you to many places, for example a walk to a park or club, accompanying you on public transport to one-off or regular events, accompanying you to doctor's appointments or leisure activities. This list is not exhaustive so please contact us to see if we can accommodate your request.

Is the service available in all areas?

Yes, it is available across Essex, Thurrock and Southend. 

What time is the service available?

The service is available from 8.30am to 4.30pm however please do contact us to discuss your individual requirements as we may be able to help you.

How much notice do you need to give before we can arrange a Home Help to accompany you?

If you are an existing client we will require a minimum of seven working days. If you are a new client, we will endeavour to arrange the service for you as soon as possible following your request. Please note that for new clients we have a referral process that we need to go through which entails one of our staff coming to visit you at home.

Will I have the same Home Help who does my cleaning, shopping or sitting?

We are unable to guarantee that if you have another service with us that the Home Help will be the same one who accompanies you on an activity. If you are requesting a regular weekly activity service we will do our best to ensure you have a regular Home Help but for occasional requests this may not be possible. 

Can you arrange the activity for me?

It will be your responsibility to arrange where you want to go and how to get there. However if you would like to go out but do not know where to go we can provide details of clubs and groups in your area.

What if I need to cancel my activity?

We require 24 hours notice to cancel a visit. You could be charged the cost of the visit unless the cancellation is due to an emergency.

What if my scheduled visit falls on a statutory holiday? 

You will be asked if you would like the service on an alternative day in the week and we will make every effort to reschedule your appointment for another day and time, in some cases this may be with an alternative Home Help to your usual one.  

What we cannot do

Please note we cannot assist with mobility so you will need to be independently mobile. We cannot administer medication or provide personal care of any nature. We are unable to attend an event in another persons private home but we can accompany you to it and arrange to meet you again later to accompany you home again.

What is the cost of the service and how do I pay?
There is a one off £20 registration fee which is payable by cash or cheque at the first home visit.  The hourly charge is thereafter £13 and is payable monthly. We recommend Direct Debit but card payments can be taken over the telephone.  We do not accept cash payments and our Home Helps are not allowed to take them due to the risk to their safety of carrying cash. 
If I am not happy with my Home Help what should I do?
If your Home Help is not doing a task quite as you would like we encourage you to speak to them directly, as often this is easily resolved and our Home Helps aim to complete tasks to your expectations.  However if you feel unable to do this or the situation remains unresolved then please contact our Home Help Customer Care Team who will assist you in finding a solution. 
Who do I speak to if I have a general enquiry, compliment, complaint or any other comments on the service?
The Home Help and Sitting and Companionship Service has a dedicated Customer Care Team, who will be able to answer your general queries on the service.  The direct number for them is 01245 207029. you can also email the Customer Care Team at homehelpcustomercare@ageukessex.org.uk.
If you would like to write to the Customer Care Team, the postal address is Home Help Customer Care Team, Widford Hall, Widford Hall Lane, Off Tattersall Way, Chelmsford CM2 8TD. 
We encourage our customers to communicate any comments to us as your feedback will help us to help you in delivering a quality service to be proud of.  We listen to our customers and value every single one, we want you to feel we care about you, that you can trust us and that we are committed to providing you with the best service we can.

What is the cost of the service and how do I pay?

There is a one off £20 registration fee which is payable by cash or cheque at the first home visit if you do not already receive the Home Help or Sitting Service. The hourly charge is thereafter £13.50* and is payable monthly. We recommend Direct Debit but card payments can be taken over the telephone.  We do not accept cash payments and our Home Helps are not allowed to take them due to the risk to their safety of carrying cash. 

*Please note that from 1 January 2018 a new hourly charge of £16 will apply.

If I am not happy with my Home Help what should I do?

If your Home Help is not doing a task quite as you would like we encourage you to speak to them directly, as often this is easily resolved and our Home Helps aim to complete tasks to your expectations. However if you feel unable to do this or the situation remains unresolved then please contact our Home Help Customer Care Team who will assist you in finding a solution. 

Who do I speak to if I have a general enquiry, compliment, complaint or any other comments on the service?

We have a dedicated Customer Care Team who will be able to answer your general queries on the service.  The direct number for them is 01245 207029. you can also email the Customer Care Team at homehelpcustomercare@ageukessex.org.uk.

If you would like to write to the Customer Care Team, the postal address is Home Help Customer Care Team, Widford Hall, Widford Hall Lane, Off Tattersall Way, Chelmsford CM2 8TD. 

We encourage our customers to communicate any comments to us as your feedback will help us to help you in delivering a quality service to be proud of.  We listen to our customers and value every single one, we want you to feel we care about you, that you can trust us and that we are committed to providing you with the best service we can.

Get in touch

If you would like to know more about this service, please call our Customer Care Team on 01245 207 029. Lines are open Monday to Friday from 8am to 5pm.