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Home Help Service closure announcement
Service closed 22 June 2020

Statement from Diane Nicola, Chief Executive

"It is with the deepest regret that our Home Help service is now closed. Our Board took the difficult decision that it could not guarantee to fulfil our duty of care to both staff and clients by continuing the service given the ongoing Covid-19 pandemic.

“We will continue to care for our ex-Home Help clients by offering alternative support without the need for entering their homes, including providing free emergency shopping deliveries and regular well-being calls as needed. We will continue to deliver our other services including free Information and Advice and Befriending during this unprecedented time. It is important to us that our ex-Home Help clients continue to receive emotional and practical support in a safe way and that they, our staff and volunteers are not placed at risk in delivering a service.

We will endeavour to ensure that the vulnerable people with whom we work, should know to whom they can turn, during this time of extended isolation to receive support. We remain committed to the older people of Essex."

Age UK Essex will provide key services such as Information and Advice, Befriending, well-being calls and emergency shopping deliveries free of charge. All ex-Home Help clients have been made aware of alternative services from Age UK Essex and how to find additional support from other organisations.

Statement from the Board of Trustees

“We have reached this decision with huge regret, having wrestled with the issues involved and reluctantly decided there was no alternative. We fully support the measures put in place to continue to support those in need including free well-being calls and free emergency shopping. We would like to thank all the Home Help staff for their dedication and hard work to deliver this service in recent years.”

Q&A's relating to the Home Help service