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Age UK Essex has over 65 years experience of offering help and support to older people across Essex and we aim to deliver the very best service.

To help us make sure we meet your high expectations, we operate a Customer Care Promise. This promise sets out what you can expect from us and how our services will benefit you. It also sets out how we will deal with any problems that might arise while you are receiving the service.

Our Customer Care Promise is designed to help us deliver the best possible service to you. To help us achieve these high standards we will:

  • Always listen to you and to make sure that the service we are providing adequately meets your needs.
  • Ensure our Home Help staff carry an identification card which they will happily present on request to verify their identity.
  • Ensure Home Helps wear disposable aprons and gloves for all cleaning tasks, in accordance with health and safety guidelines.
  • Carry out random spot checks to make sure our service meets your expectations.

We want you to feel we care about you, that you can trust us and that we are committed to providing you with the best service we can. We encourage our customers to communicate any comments to us as your feedback will help us to help you in delivering a quality service to be proud of. We are really interested in what you think about our service and we aim to answer the phone in five rings or enable you to leave a message and will answer or acknowledge your letters in five working days or emails in three working days.

We want to value you as a person and will treat you with respect, dignity, honesty and courtesy along with a friendly smile.

If you have any questions about our Customer Care Promise, please contact us on 01245 423333.