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Our achievements 2015-16

Sycamores Centre

We opened our new centre in Mount Pleasant on 29 June.

Providing services for up to 18 people per day who are physically frail and up to 10 people per day who have a dementia the Sycamores is a welcoming space. The new centre can also accommodate activities groups, information and advice sessions and meetings.

We now have bases on both sides of the city making us more accessible to people in the north and east of the city

Social Services’ day service transfer

We agreed with Devon County Council to take over the last council run day service in the city.

As a result over 40 older people moved from the council’s Bodley house day service to our new East Exe day service at the Sycamores Centre


Men in Sheds

Older man painting trug

The wonderful Men in Sheds project attracted £45,000 in grant funding from two charitable trusts to secure our Men in Sheds project for another year.


Princesshay Charity of the Year

We were voted Charity of the Year by Princesshay the city’s prestigious main shopping centre and were granted a car by Mercedes Benz to raffle during the year.

Thanks to the hard work and commitment of our fundraising staff and dozens of volunteers we raised £23,315 during the year. We made a video showing everything we raised:


Capacity building

We invested more hours in our Volunteer Co-ordinator and Services Manager posts to improve the quality of what we do and meet rising demand.

We also increased our reception and admin capacity to cope with the 46,000 phone calls and 21,000 reception visit we received during the year

Integrated Care in Exeter

We were part of an Integrated Care pilot with Westbank Health and Care providing a single point of referral for GPs at St Thomas Health Centre giving a wide range of voluntary sector support to their patients to improve their health and well-being and build social networks

Mild Cognitive Impairment self-management groups

We won funding from Devon Partnership Mental Health NHS Trust to deliver a pilot project to build resilience amongst older people with Mild Cognitive Impairment and hopefully slow the onset of dementia.

Age UK Devonwide Enterprises Ltd

We developed a Devon-wide trading company in partnership with Age UKs Devon, Plymouth, Torbay and Mid-Devon to better sell and promote Age UK insurance and other products

Men in Sheds ‘Pop-Up’ shop

Men In Sheds Shop South Street Exeter

We launched a Men in Sheds ‘pop-up’ shop in an empty city council owned shop in South Street just before Christmas to sell refurbished tools and and handmade wooden items.

The shop proved very successful thanks to the hard work of the men in Sheds guys who run it and we negotiated a further indefinite lease with city council in March.

Information and Advice

Our Information and Advice service responded to over 2,500 enquiries and helped older people gain nearly £750,000 in additional benefits during the year.


At 31st March 2016, the number of volunteers regularly supporting the charity was 256.

Together, they provided around 37,000 hours of service to older people in the city which equates to nearly £250,000 in value if calculated simply on minimum wage levels.

As ever, we are extremely grateful for their time, energy, commitment, skills and enthusiasm they make a real difference to the lives of older people in the city.
They are a resource of which Exeter can truly be proud.

The year in numbers


46,000 phone calls
21,000 reception visitors
9,900 Day Service attendances
16,000 lunches served
12,000 attendances at our activity groups
2,000 hairdressing/massage/bathing appts.
18,500 hours of respite and assisted shopping
10,000 hours of one to one enabling support
2,500 Information & Advice enquiries answered


Financial Report


Income 2015-2016: £2,029,750*

*See financial report wording for an explanation of the amount.

Image: Income pie chart for 2015-2016

Income 2014-2015: £1,381,630

Image: Income pie chart for 2014-2015


Expenditure 2015-2016 £1,490,697

Image: Expenditure pie chart for 2015-2016

Expenditure 2014-2015 £1,440,140

Image: Expenditure pie chart for 2014-2015


On the financial front, 2015/16 has been marked by three main items...

Our acquisition of the Sycamores centre resulting in a gift in kind of £245,304; the very generous legacy by Mr H Redding of £290,000 and a grant of £131,000 from Devon County Council to support our work developing the Integrated Care in Exeter pilot. This means we have ended the year with an income of £2,029,750 and a surplus of £538,444. * However, without the ‘notional’ gift in kind arising from the purchase of the Sycamores Centre and the late Mr Redding’s exceptionally generous legacy we would have seen a year-end surplus of just £3,140. Our reserves at 31st March 2016 stood at £472,427 and represented just under 4 months’ running costs for the charity.


Plans for the future

• To secure our existing services as far as is possible in the face of public spending cuts;
• invest further in community and grant fundraising activities
and develop a large group of local supporters;
• develop a marketing strategy
that supports the charity’s sustainability and growth;
• develop partnerships with other voluntary sector organisations
that add value to what we do and help attract new income streams;
• develop stronger, more advantageous links with local businesses;
• develop legacy promotion marketing
as a way of building for the future;
• develop new funding opportunities
through our work in the Integrated Care for Exeter programme;
• develop the new Sycamores Centre
and increase our day service provision for vulnerable older people across the city;
• develop services that meet the needs
of the increasing number of families affected by dementia;
• develop further our services
that support older people living with depression and anxiety;
• develop further our services
that combat loneliness and isolation;
• ensure a sustainable balance
between expenditure and income.


Download the Trustees report and audited accounts 2015-16    

Thank you

to the following for their support during this financial year:

Age UK
BIG Lottery Fund
Fit for the Future
Albert Hunt Trust
Austin and Hope Pilkington Trust
Belsize Trust
BIG Lottery Advice Services Transition Fund
Exeter CAB
Clare Milne Trust
David Gibbons Foundation
Devon County Council
Exeter City Council
Exeter Dispensary
Exeter Foundation
Garfield Weston Foundation
Jamieson Bystock Trust
Judi Spiers Abbfest 2015
Gweneth Moxon charitable Trust
Teh Norman Family Trust
The Bernard Sunley Charitable Trust
The Norman Family Trust
The Partiger Trust
The Phoebe Wortley-Talbot Charitable Trust
Thomas Roberts Trust
Victim Support
W G Edwards Foundation

Thank you

to the following businesses for their donations and support in 2015-2016:

Living Space Architects
Bluebird care
Brightsea Print Group
Browne Jacobson
Chandos Deli
Clear Property
Crosse & Crosse
The Exeter Express & Echo
Grecian Heating & Electrical
Web recruit
Mercedes Benz of Exeter
WW&J McClure
Motor Tone
Quay Climbing
Sainsbury’s Alphington
Sainsbury’s Guildhall
Smiths Wines
Stephens Scown


Thank you

to the following community organisations for their donations and support in 2015-2016:

Exeter Bridge Club
Studio 36
Wheatley Ladies Circle Moose
Ladies Circle of Moose
Moose International 283
Provincial Grand Lodge
Exeter East Gate Rotary Club of Exeter
Exeter Enterprise Rotary Club
St Thomas Lodge
West Exe School
St Thomas Primary School
Exeter Foundation