Hospital Discharge Coordinator
£19,940 per annum
Full Time 37 hours per week (Mon-Fri flexible)
Location: Cheltenham General & Gloucestershire Royal Hospitals, and local community hospitals.
Closing date: 9am 22nd July 2019
Age UK Gloucestershire’s aim is to make our county the best place in the UK to grow old
The Out of Hospital Service, a partnership between Age UK Gloucestershire and British Red Cross (BRC), has been commissioned by Gloucestershire Clinical Commissioning Group to deliver a service that supports the hospital discharge process. In addition, the OOH Service works to reduce the risk of readmission by building longer term confidence and resilience through deployment of our team of field-based Community Support Coordinators who provide support and advice to clients for up to four weeks following discharge.
The Out of Hospital Discharge Coordinator role therefore is a key member of the OOH team and a vital link within and across Gloucestershire’s major hospitals, including the opportunity to support and develop the discharge process across the community hospitals.
Reporting directly to the OOH Service Manager, you will be working closely with our partner BRC and other hospital-based teams (i.e. Onward Care, Therapists, Adult Social Care, ward staff and non-statutory partners) to identify older, medically stable patients who are at risk of a delayed discharge and who will engage and benefit from our OOH Service support.
You will build relationships and networks with key clinicians, hospital teams and partner agencies as well as meet patients, relatives and/or carers face-to-face, supporting their referral to the OOH team.
We are looking for candidates that:
- are resilient, self-motivated, can take initiative and work independently
- are articulate and able to communicate effectively with patients/clients, health and social care professionals and other partner agencies
- can identify an opportunity to innovate and improve existing systems and processes
- will thrive working in an operationally pressured environment
- have experience of working with and across statutory and non-statutory organisations
An induction programme and training in Age UK systems and processes will be provided along with participation in an ongoing development and support programme.
A successful candidate would have to complete an Enhanced DBS check before starting work and will need a full driving licence and access to a vehicle for work purposes.