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Operations Lead

Published on 08 June 2022 10:00 AM

We are seeking an experienced Operations Lead to manage and develop central functions within a prominent and successful charity that supports the lives of older people across the London Boroughs of Hillingdon, Harrow and Brent. 

Position: Director of Resources (internal title)

Location: Hillingdon, London (map)

Salary: £45,000 per annum

Hours: 35 hours per week, with occasional evening and weekends

Contract: Permanent 

Benefits: 26 days annual holiday plus bank holidays, a competitive pension with employer contribution of 5%, a health plan and 5 days per year commitment to learning and development

Closing date: Interviews will be held on a rolling recruitment basis, please do not delay in submitting your application, as the role may close early if a suitable candidate is found

About the role:

As Operations Lead you will work as part of the Senior Management Team to provide strategic leadership and direction for the organisation.  This is an exciting and varied role that will be responsible for the Charity’s business support and reporting functions, as well as the workforce and fundraising activities. You will ensure the infrastructure is in place to enable the organisation to deliver on its charitable objectives.

Your key responsibilities will include:

  • IT and Premises Facilities
  • Quality Assurance
  • Income Generation, Communications and Marketing
  • Workforce development

About you:

To be successful in the role you will need to be able to operate effectively in challenging times and a constantly changing working environment. Experience of successful leadership, managing people, organisational change and improving business processes to support the charity’s strategy will be essential to this role.

Essential skills and experience include:

  • Ability to lead and manage a multidisciplinary staff team
  • Experience in a marketing or fundraising environment
  • Managing and using information systems including databases and websites
  • Implementing new business processes and quality assurance systems
  • Negotiating contracts and securing best value deals from contractors and suppliers
  • Developing and managing risk management systems including health and safety, business continuity and information governance
  • Excellent project management skills with the ability to successfully oversee multiple projects simultaneously

Other roles you may have experience of could include: Operations, Operations Manager, Head of Operations, Director of Operations, Operations and Finance Manager, Operations and HR Manager, Charity, Not for Profit, Head of Resources, Head of Marketing and Fundraising, Director of Resources, etc.

If you feel you have the necessary skills apply today!

If you have any questions about the role, or for an informal discussion with the recruiting manager please contact: Hannah Cinamon, Director of Resources on (07990 035399) or

Please send your completed Application Form and Equal Opportunities Monitoring Form to

Age UK HHB is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.