What do you think about our services and practices?
Age UK Horsham District (AUKHD) is committed to providing quality services for older people that are equitable, accessible and effective.
Your feedback helps us provide the best possible service for everyone. If you would like to provide feedback ask a member of our team for a comment card.
To make a formal complaint, please write to us or ask a member of our team for more information.
As part of the on-going vision, mission and strategy of AUKHD and service improvement, all services provided by AUKHD will carry out accessible satisfaction surveys and hold regular customer meetings and act on any issues raised.
This policy outlines the principles to be adhered to during the process for handling complaints where a customer expresses dissatisfaction with the way they have been treated or a service has been delivered.
Read the full COMPLAINTS POLICY & PROCEDURE here
Telephone: 01403 260 560