Our Community Survey
Published on 28 October 2020 04:46 PM
Age UK Isle of Wight has launched a survey to help ensure it continues to provide the kind of high-quality services that Island residents need during and following the Covid-19 pandemic.
The survey is the largest of its kind undertaken by the charity and everyone – whether a current user of its service or not – is invited to contribute.
Jo Dare CEO said:
“The impacts of Covid-19 continue to be felt throughout the community not least among our existing clients and as a charity, we too – like so many others - need to reflect on what we do and how we do it.
“With this in mind, we think now is a good time to take stock of where we are and where we need to be when things return to normal. To help us do that, we would very much like to hear from our existing service users and from those who may wish to use us in future.
“We are keen to find out what services really matter to people and whether there are areas that are currently not covered that we perhaps ought to be considering.”
Age UK Isle of Wight already offers a wide range of services for residents aged from 50+ years to help them plan for their future and to support them as they get older to be able to live safely and independently at home. The charity also provides some services for more vulnerable residents aged 18+ with complex multiple needs as part of its Living Well approach.
During lockdown the charity also offered additional free support in the form of shopping and prescription delivery alongside regular welfare and befriending calls. They also helped to raise the spirits by working with Care in the Garden to deliver over 500 geraniums to older residents who were isolating at home. Post lockdown they have continued to support clients as they come out of shielding to help them familiarise themselves with the changes in place from travelling by bus to navigating their local supermarket.
Sheila Evans, Chair Trustees for Age UK Isle of Wight said:
“We want to understand not just what customers think of our services, but why they think that way. After Covid, the world is a different place than it was before and we want to be sure we have the best information on which to make our plans for the future.
“As a charity we are nothing without our clients so we are really keen to hear your views to help us continue to provide the right kind of services people need in our community.”
The findings of the survey will be discussed in a series of focus groups with different stakeholders before a final report is produced to help the Trustees with future planning and decision making.