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The NHS Test and Trace service launched on Thursday 28 May and forms part of the Government’s strategy to reduce the spread of coronavirus and help us to return to normal. 

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What is the test and trace service?

The NHS Test and Trace service aims to test anyone with coronavirus symptoms and, if the test is positive, contact those that have recently come into close contact with that person.

Anyone who tests positive for coronavirus will need to self-isolate for 10 days from the start of their symptoms. They will also be contacted by NHS Test and Trace to talk through their recent interactions. This could include places that they’ve visited or people they’ve been in direct contact within the few days just before and after they first got symptoms. 

These people identified may be contacted by the service and should self-isolate for 14 days, even if they do not have symptoms. The aim is to stop the virus being passed on from person to person and prevent a bigger outbreak.

People contacted by the test and trace service need to isolate for longer than those who have tested positive as it can take a few days for symptoms to appear.


Do I need to get a coronavirus test?

If you develop coronavirus symptoms you should order a test as soon as possible. You should also self-isolate for at least 10 days from the day your symptoms started.

The symptoms to look out for include:

  • a new, continuous cough
  • a high temperature
  • a loss or change in your sense of smell or taste (anosmia)

The NHS aims to have your test results back within 48 hours, however, it can take longer. While you wait to get your results, you and anyone in your household or support bubble should self-isolate.

Some people can also get tested even if they don't have any symptoms, such as:

  • social care staff
  • care home residents and those being discharged from hospital into a care home
  • people who have been told to get tested before going into hospital, for example, if they're having surgery
  • people who live, work, or study in an area where there's been a local coronavirus outbreak – you can find these areas here.

How do I get a test for coronavirus?

If you have symptoms or are in one of the groups that can get a test without symptoms, there are several ways you can get a test. You can get one by:

It doesn't matter how you book your test, they're all carried out by the NHS and you get the results the same way. 

If you are booking a test because you have symptoms then you, and everyone in your household, will need to self-isolate until you get your test results back.

There are different ways to get tested:

  • You can be tested at a drive-in testing centre. To be tested in this way you will need to be able to drive by car to the appointment.
  • You can visit a walk-in testing centre.
  • You can also order a home testing kit, which will be delivered to your door so you don’t need to leave your house. If you order a home testing kit, you will need to do the swab test and return it within 48 hours. The test will come with instructions on how to return it. If you've been advised to use a priority postbox to return your test, you can find your nearest here

For postal tests, the Test and Trace service will ask if they can run a check to verify your address. The check is not the same as a credit check and won't affect your credit score. If you decline or don't pass these checks for whatever reason, you may be told you're unable to receive a test by post, and to apply for a drive-in test instead.  

You're able to apply for a test on behalf of someone else, as long as they are over 13 and you have their permission. You can order up to 4 coronavirus tests at a time.


What does a coronavirus test involve?

The current test available looks for the presence of coronavirus and is taken in two samples – one from the back of your throat and one from inside your nose. At the drive-through testing sites, you'll remain in your car while a doctor or nurse takes this from you.  If you're doing the test yourself at home, take a look at  this video  to see how to take the swab.

You will be notified of the test results a few days later.

If you need help booking a test or have any questions about your test results you can call 119 from 7am to 11pm. 


What if I can't get a coronavirus test?

We know that some people have struggled to get a test or are being asked to travel very long distances to a test centre. If you can't get a test for whatever reason and you have symptoms, you should still self-isolate for 10 days from when you first developed symptoms. Anyone in your household or support bubble should self-isolate for 14 days.

You should continue to try and get a test, either online or over the phone, during the first 5 days of this time. 


What happens if I have a positive coronavirus test?

If you test positive for coronavirus then you will need to self-isolate and not leave your house for 10 days from the start of your symptoms. 

After 10 days you can stop self-isolating unless you still have a high temperature, in which case you should carry on self-isolating until it's back to normal. You do not need to carry on self-isolating after 10 days if you still have a cough or a change or loss of your sense of taste or smell, as these symptoms may last for several weeks after the infection has gone.

Anyone in your household or support bubble will also need to self-isolate for 14 days from the start of your symptoms or from the day the test was carried out if there were no symptoms. If they develop symptoms themselves then they should order a test straight away. If the test comes back positive, then they will need to self-isolate for 10 days from when they first developed symptoms. If it comes back negative, then they should continue with the initial 14-day isolation period.


What happens if I have a negative coronavirus test?

If your test comes back negative then you're at low risk of having coronavirus. Other members of your household or support bubble will no longer need to self-isolate and if you feel well you can also stop self-isolating.

However, if you still feel unwell it's better to stay inside as you may have another virus, such as a cold or the flu, so you should try not to be around other people.


What is contact tracing and how does it work?

People who have tested positive will be contacted by ‘contact tracers’ from the NHS Test and Trace service by text message, email or phone call and asked to share details of your recent interactions, including people you have had direct contact with in the last 48 hours. This will either be done online via a secure website or you will speak to a member of the NHS Test and Trace team. 

The contact tracers will be able to guide you through this process and will let you know what information is helpful. They will also be able to advise you on what you need to do next and answer any questions you might have about the process. 

You should respond as soon as possible so the NHS can identify anyone you have been in close contact with who may need to self-isolate. The more quickly people can be notified and asked to self-isolate, the more effective the system will be at preventing a bigger outbreak. 

'Close contact' includes:

  • face to face contact (around 1 metre or less)
  • spending more than 15 minutes within 2 metres of someone
  • travelling with someone in a car or small vehicle.

You'll also be asked about where you work and places you've visited where you came into contact with others.

It's important that you're honest about who you've been in close contact with – it's against the law to lie about who you've spent time with.

The NHS Test and Trace service will not disclose your identity to anyone, but you may want to prepare others by letting them know you have tested positive. This is completely your choice and you do not need to let anyone else know your results.

If you have informed people outside your household of any symptoms or tests then they only need to self-isolate once they have been contacted by the test and trace service. The service will only contact people they think are at risk of having been infected.


Why am I being asked to provide other people’s information?

The test and trace system works best when it can act fast to alert anyone who may have been infected and ask them to self-isolate, hopefully before they have the chance to pass the virus on to anyone else. 

The more quickly tracers can identify and contact the right people, the better the chance of stopping a bigger outbreak and preventing more people from becoming ill. Any information you can provide that helps them to do this is very valuable. 

The information you do share will be confidential and used solely by the NHS Test and Trace service to contain the virus. No one you provide as a contact will know who has provided the service with their information.


What do I need to do if I'm told to self-isolate by the test and trace service?

You will be asked to begin a self-isolation period of 14 days, starting from the date at which you last had contact with the infected person. 

It’s important that you do self-isolate, even if you don’t have symptoms, to remove the risk of spreading the virus. From 28 September it will be against the law to not self-isolate when you're required to do so. You could receive a fine of up to £10,000.

Self-isolation means that you should not leave your home for any reason and, if you live with other people you should isolate from them at home as much as practically possible. You can find more information on self-isolation and what it means here.

Others in your household or support bubble do not need to self-isolate straight away. They can continue as normal unless you or anyone else in the household or support bubble develops symptoms at which point they would also need to self-isolate for 14 days. 

If you develop symptoms of coronavirus you should book a test straight away. If your test comes back positive you should remain inside for at least 10 days from the start of your symptoms and you will be contacted by the test and trace service to ask who you have been in contact with. 

If your test comes back negative you should still complete the initial 14-day period of isolation. This is because you could still go on to develop symptoms after the date of the test.  

You can find out more about self-isolating here.


How will I be contacted if I have been in contact with someone who has tested positive?

If you have been in close contact with someone who has tested positive for coronavirus, you will be contacted by the NHS test and trace service by text message, email or phone.

They will not disclose the identity of the person you have come in contact with and you will not be asked to provide details of people you have been in contact with, as you have not tested positive or developed symptoms at this stage. You will be provided with advice and guidance on how to self-isolate and what symptoms you should look out for.


I’m worried about scams related to the NHS test and trace service, what should I look out for?

Unfortunately, we have heard about some scams related to the test and trace service, below is some information to help you to identify a scam and stay safe.

Contact tracers will:

  • Call you from 0300 013 5000 or 0300 123 7790
  • Send text messages from 'NHS'
  • Ask for your full name and date of birth to confirm your identity, and postcode
  • Ask if you are experiencing any coronavirus symptoms
  • Provide advice on what you must do
  • Ask you to provide the name, telephone number and/or email address of anyone you have had close contact with in the 2 days prior to your symptoms starting.

Contact tracers WILL NOT:

  • Ask you to dial a premium rate number (e.g. those starting with 09 or 087)
  • Ask you to make any payments or purchases
  • Ask for any details about your bank account
  • Ask for any log in details/passwords/pins or those of your contacts
  • Provide medical advice on treatment of potential coronavirus symptoms
  • Disclose any of your personal or medical information to contacts
  • Ask you to access any website that does not belong to the government or NHS
  • Ask you to download any software to your PC or ask you to hand over control of your PC, smartphone or tablet to anyone else

If you get a call about testing positive for coronavirus but you haven’t taken a test in the past few days then the call is not genuine.

Genuine communications through email or text message will not ask you for personal information upfront they will request you go to the following website: https://contact-tracing.phe.gov.uk. This is the only website a legitimate message will ask you to visit. You will be provided with a unique ID number to input into the website which is where you may need to provide more information, including date of birth, address, contact details of those you were in touch with and recent activities. If you’re unsure whether a message is genuine it may be best to enter the weblink yourself rather than click on it in the communication you receive.

If you’ve been in contact with someone who has tested positive and have not tested positive yourself then you will not be asked to pass on the details of anyone you’ve been in contact with, so if you are asked for that information, it could indicate a fraudulent call.

If you're concerned about the identity of any contact you receive, you should not feel under pressure to provide information.

 If you think that you have been subject to a scam you should contact Action Fraud on 0300 123 2040, and if there are financial implications you should let your bank know as soon as possible.


What is the NHS coronavirus app and when will it be available?

The NHS have launched an app that will let you know if you've been exposed to someone who has tested positive for coronavirus. You can download it free on your phone. 

It will also help identify those that you don't know but have been in close contact with, for example, someone you sat close to on the bus. The app also lets you know about the risk level in your area and allows you to book a test if you develop symptoms.

If you don't have the app or can't download it, venues and businesses should continue to have a manual method to collect your details. 

You can find out more about the app here


Where can I get support if I need to self-isolate?

Speak to a family member, friend, trusted neighbour or local community support group about helping you with essential supplies such as food and medicine. These should be left on the doorstep for you to collect. If you need help putting your shopping away, you should wait in another room while that’s happening. 

If these options aren't appropriate, you can use the following options for support:

  • Your local Age UK Isle of Wight an support you - Contact us on (01983) 525282 or by emilaing info@ageukiw.org.uk.
  • Community aid groups have been created in response to the coronavirus and offer help to those in need in the community. Most of these can be accessed via social media such as Facebook or Twitter
  • Your local council may be able to support you or signpost to those who can. You can find your council here
  • The NHS Volunteers Responder scheme is able to support people who are self-isolating through delivering supplies including medication and food, check in and chat phone calls. You can be referred by a health care professional or you can self-refer by calling 0808 196 3646, 8AM- 8PM.

If you feel worried, scared or sad about having to stay at home and away from your loved ones, take a look at our staying safe and well at home advice. 


What if I live with a vulnerable person?

If you live with someone who is clinically vulnerable (for example if they are aged over 70 or have underlying health conditions) or clinically extremely vulnerable (and have been advised to shield), you may wish to arrange for them to move out of your home to stay with friends or family for the duration of your home isolation period. If this is not possible you should stay away from them as much as possible and practice good hand-washing and hygiene measures. 


I have already tested positive for coronavirus, do I still need to self-isolate?

Yes. We don’t know for sure yet if everyone who’s had coronavirus is now immune to the disease or how long any immunity lasts, so you should still self-isolate for 14 days if you are notified that you have been in close contact with someone who has had a positive test. 

From 28 September it will be against the law to avoid self-isolating when you're required to. You could receive a fine if you don't. 


If I’m not able to work from home but have to self-isolate, what do I do?

Your employer should support you if you need to stay at home and self-isolate. They are receiving support from the Government to ensure any self-isolating employee receives sick pay if working from home isn’t possible, or give you the option of using annual leave days if you’d prefer. The test and trace service will provide a notification that can be used as evidence that you have been advised to self-isolate. 

If you can't go to work because you're self-isolating and this means you won't earn any money, then from September 28 you may be entitled to a one-off payment of £500 through the Test and Tracee Support Programme Scheme. To be eligible you must:

  • have been asked to self-isolate by the NHS Test and Trace service
  • be employed or self-employed
  • be unable to work from home and will lose income as a result
  • be claiming at least one of the following benefits
    • Universal Credit
    • Working Tax Credits
    • Income-related Employment and Support Allowance
    • Income-based Jobseeker's Allowance
    • Income Support
    • Pension Credit
    • Housing Benefit