Information & Advice Services

We can offer information & advice on almost any topic! 

Whatever your situation we are here to help, and if we can't help we can put you in touch with people who can.

We provide free independent, impartial and confidential information and advice that enables people to make informed decisions and exercise maximum control over their lives.


There is no charge for any of our Information and Advice Services. However, if you are happy with the information or advice you received, and would like to, you can make a donation to help us keep the service running so that more people can benefit from it in future.

Age UK also provides a great range of free fact sheets that may contain the information you need, all of which can be accessed by following this link:  Age UK factsheets and downloads

What to do next?

Advice can be offered over the phone, at out-reach events in the community, by appointment at our main office (147 High Street, Newport, PO30 1TY) or in your own home.

People needing the help of the information and advice team should ring the office on (01983) 525282 or email  If nobody in the team is available when you ring, we will call you back as soon as possible.

We are a proud member of Isle Help, the partnership of Island voluntary sector advice organisations.

As well as general Information and Advice we provide the following specialised advice services:

Welfare Benefits Service

We run a free and confidential service for anyone over 50 years of age who requires help or assistance with their benefits. We can help to check entitlements and, if eligible, support you to make a claim.

Find out more