A Living Well Officer, working with Age UK Isle of Wight, will come to your home for an initial visit, to look at your situation, your strengths and explore options to improve your situation.
Working together you will come up with an action plan offering choice and support to meet the challenges you are facing.
They will work through your action plan with you to meet your required outcomes by providing low level, practical advice and activities to increase wellbeing and maintain independence.
The activities will be dependent on the individual needs of the person, which could include but is not limited to:-
- helping to build social networks in the community, this could include visiting social groups and clubs
- organising low level aids and adaptations to help maintain independence at home
- helping with temporary meal preparation or shopping
- support to complete forms or paperwork
- welfare benefit checks to ensure you are receiving all of the financial support to which you are entitled
- encouragement to plan for future, including possible future needs and housing options
- putting you in touch with other organisations and groups as appropriate, and being a link into other services if or when needed.
There is also a Living Well Mental Health Support Officer who, alongside the above, is able to offer specialised support and further options to those with diagnosed mental health conditions.
To find out more or to make a referral:
Please call (01983) 525282 and ask for the Living Well Team, they will put you in touch with the most appropriate service for your needs.
Or email: firstname.lastname@example.org
Living Well Support Officer Case Study
Mrs S lives alone and had, over time, become a hoarder of everyday items such as plastic bags, papers, magazines, along with purchases of items from charity shops. Her hoarding had got to the stage of posing a health and safety risk, to herself and that of other residents in her block of flats.
When our Living Well Support Officer visited Mrs S they found that she was aware that the hoarding has become a serious problem, and felt ashamed as to the extent of how unmanageable it had become.
Every room in the property was stacked full of items, so much so that the doors couldn’t close and Mrs S was climbing up on the items to get into the rooms. Each room was the same, each with signs of pest infestations, dirt and debris, and windows that wouldn’t open so very little air was able to circulate.
Mrs S was finding it increasingly difficult to see pass her hoarding, or identify the impact it was having on her mentally, her health or well being. She had started to drink excessively to help her cope.
The Living Well Support Officer visited Mrs S regularly with a small team, gradually gaining her trust and ensuring she was included in all decision making. She was anxious but willing to have help, Mrs S recognised that she needed support and agreed to start the process of clearing her house.
Practical steps were carried out, skips were ordered and delivered, pest control visits were arranged and the Fire Brigade were made aware of the situation and visited. To begin with Mrs S was very reluctant to have anything removed and wanted to keep everything. However, with ongoing practical and emotional support she started to dispose of items and clear her house.
Now clear of hoarding Mrs S has commented how much better her home looks; she can finally move freely and safely around her home. With the support of Living Well and partner agencies Mrs S has seen a dramatic positive improvement in her health and wellbeing. She is really happy in herself, her drinking has greatly reduced and she vows not to repeat her hoarding. Whilst Mrs S was very anxious and tearful in the beginning, she has built confidence and become stronger knowing she has taken steps to improve her well being.
The Living Well Support Officers are working with Age UK Isle of Wight.
Age UK Isle of Wight Registered Charity Number. 1118711