Skip to content

467 x 222px cash.png

Natwest

  • Vulnerable Customers Helpline – 0800 051 4176
  • Cash delivered to home Natwest offer free home delivery of cash
  • ‘Get cash’ code, a customer can also request a code which allows a trusted third-party to withdraw cash up to £100 from any of the bank’s ATMs on the customer’s behalf.
  • Companion cards for online shopping “The new card acts as a supplement to the existing current accounts and can be recharged by up to £100 every five days. The card is given to a trusted person or carer, whose account will be associated with the customer’s existing bank account but kept separate on the backend to ensure security.

The companion card is subject to NatWest’s fraud monitoring systems.It does not share a PIN or card number with customer’s existing debit cards and ATM withdrawals capped at £50  – To access this service,  you would need to open a second account.  This can be done either on the phone or if they have it, via the internet. This card can only be used for shopping.

TSB

  • Local branch has a support team to help you over the phone - 01983 522525
  • Cash delivered to home -You can call up and arrange £100 cash delivered per day as required.
  • Cash point card offered to all vulnerable clients. This card can be used at any ATM.
  • Online banking - Online guidance on how to register and use HERE
  • Telephone banking - To register call 03459 758 758

Nationwide

  • Telephone Banking - 0800 30 20 11
  • Third Party Access -With a third party mandate, up to £500 in cash can be withdrawn (Withdrawals only - this money is not put in the third parties bank account). Find out more HERE
  • Online banking - Online guidance on how to register and use HERE

HSBC

  • Helpline / Telephone banking -03457 400 004
  • Online banking - Offering how to get started support over the phone or online HERE

Santander

  • Helpline / Telephone banking - 0800 9 123 123 for your basic banking needs.
  • Online banking - Offering how to get started support over the phone or online HERE

Lloyds

  • Helpline - Letters were sent to all clients over 65 with the number.
  • Telephone banking -To register call 0345 602 1997
  • Online banking - Online guidance on how to register and use HERE

Halifax

  • Helpline -0345 300 0041
  • Telephone banking - To register call - 0345 720 3040
  • Online banking - Offering how to get started support over the phone or online HERE
  • Third Party Access - Access can be arranged over the phone - 0345 300 0041

Barclays

  • Helpline - 0345 734 5345
  • Telephone banking - To register call 03457 345 345
  • Cash delivered to home a tailored support kit, you can call them on 0345 072 2222 and arrange £500 cash delivered per day as required.
  • Online banking - Offering how to get started HERE

 

Online banking support

Using the internet and banking online can seem complicated, but our step-by-step guides can help you make sense of it.