Skip to content

Due to the advice from the government about social distancing in regards to the coronavirus, we’re now unable to deliver our Sensory Support Service in care homes (more info below). We have created a new service, Care Home Resident Support in response to the pandemic to help alleviate social isolation within care homes:


Care Home Resident Support 

Age UK Leeds and Leeds Hearing and Sight Loss Service are offering free, well-being support available to residents of care homes aged 50 + in Leeds. Residents can be paired with a volunteer who can offer companionship in the following ways:

  • Phone calls
  • Video calls
  • Letter writing

Support is also available for care home staff to consult with a Sensory Support Worker about communication and behavioural needs of residents.

Please contact Jo Joy-Jones for more information and to make a referral. 07873500020

Sensory Support Service 


Leeds Hearing and Sight Loss Services is a consortium of charities, including Age UK Leeds, that collectively support people living in Leeds with sensory needs.  Sensory Support in Care Homes was established by Leeds Hearing and Sight Loss Services in May 2019. The objective of the service was to improve the quality of life experienced by residents with sensory needs, with a particular focus on improving social isolation, to ensure residents had a chance to contribute positively to their communities, to enable them to have choice and control in their care and to facilitate the care home staff to better understand and care for residents living with sensory needs.

Throughout 2019 and the spring of 2020, Sensory Support in Care Homes offered free advice, training and support to residents of care homes who experienced a sensory need, such as hearing or sight loss. Jo Joy-Jones, the Sensory Support Worker worked 1:1 with residents to observe, engage and design meaningful activities and practice. Jo sometimes worked in groups too to facilitate inclusive activity amongst the residents. This support was also shared with  some of the referred resident's family, for example, if the resident had multiple and complex needs. 


Training and advice was available to staff of care homes including generalised training around living with hearing and sight loss, communication and dementia awareness as well as bespoke training created to reflect the needs of residents referred to the service. Sensory Support in Care Homes relates to what the resident needs and wants as well as working in support of the Key Lines of Enquiry of the Care Quality Commission.