Information & advice

Man on phone

Age UK Manchester’s Advice Service offers information, advice and support to people aged 60 or over in the Manchester area on a wide range of issues. We also welcome enquiries from carers, family members or friends of older people who may need some support.

Working from our City Centre offices, our friendly, professional and fully trained Advice Team are able to offer support which is tailored to the needs of local older people. We ensure that all older people contacting our services are offered a holistic assessment which looks to identify any help which they may need with their benefit entitlement, looking after their home or adapting their home to meet their needs. All advice offered is free and confidential.

Examples of issues which we can help with include:

  • Checking your benefit entitlement
  • Helping with benefit claims
  • Challenging adverse benefit decisions
  • Accessing social care services
  • Identifying your housing options
  • Dealing with debt or utility bills

This is by no means a list of everything we cover. If you think we could help, if you have a question that you have been trying to find an answer to or if you need any advice on other issues please contact us.

We offer advice and information by telephone, letter, email or face to face at the following venue (Fridays, by appointment only):

Age UK Manchester Charity Shop
10 The Birtles
Wythenshawe, M22 5RL
Tel:  0161 833 3944

Click here for a map

For those people who are unable to come to us, we do offer a home visiting service. If you are a professional working with an older person who you think would benefit from our help, then you can download the referral form below and email it our advice team, email address

Download our referral form (PDF 102 KB)

Download information about our service (PDF 486 KB)

  • Counselling

    Age UK Manchester Counselling Service is for the residents of Manchester aged 60 years and over and their carers.
  • Presentations in the community

    Age UK Manchester can come to your local community group, tenants association, sheltered housing group and deliver a one hour presentation on benefits for older people, income tax and utility trust funds.
  • PRAGMA - The Planned Retirement Association of Greater Manchester

    For over 50 years PRAGMA, now part of the charity Age UK Manchester, has run short courses to help prepare people for retirement.
  • Factsheets and links

    Age UK have created a set of very useful factsheets

Become part of our story

Call our advice team on Monday, Tuesday, Thursday & Friday on:

0161 833 3944 0161 833 3944

Contact us