I&A Adviser Job Role

Information and Advice Adviser

Contract: Contract, Fixed term to 30 July 2025

Salary: £26,000 to £29,000

Location: Elmwood Centre, 277 London Road, Mitcham CR4 3NT, with frequent travel throughout the London Borough of Merton (due to the nature of the role a car driver with access to own transport or ability to travel independently around Merton is important)

About the role

The I&A Adviser will have an essential role in the response to the impact of the Coronavirus pandemic, working directly with older people to triage and identify needs and provide advice to help people to access high quality support.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults state pension age and above across the London Borough of Merton. We anticipate that the role will deliver support face to face at our centre, in client’s homes, on the phone and by email.

This is an exciting time to join the organisation at a period of growth in size and reputation and an opportunity to be at the heart of Merton’s ongoing response to Covid-19.

How to apply

Send your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification below. Your CV should be no more than two sides and covering letter no more than two sides also.

Please ensure that your covering letter demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification. Applications submitted without a covering letter will be rejected. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process. Completed applications should be returned to us as soon as possible.

PLEASE NOTE - WE WILL BE INTERVIEWING CANDIDATES AS THEY APPLY, SO EARLY APPLICATIONS ARE RECOMMENDED.

Completed applications must be sent to johulton@ageukmerton.org.uk ensuring you clearly identify in the email the post you are applying for.

If you have not heard from us within two weeks of submitting an application, you can assume that you have not been shortlisted.

Documents

• Job description and person specification can be found in the recruitment pack (link below)

• Equal Opportunities form