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Job title: I&A Adviser

Salary: £26,000 to £29,000  

Hours: 37.5 hours per week             

Responsible to: Ask Us Anything Manager

Location: Elmwood Centre, 277 London Road, Mitcham CR4 3NT, also likely home working arrangements with frequent travel throughout the London Borough of Merton           

Contract: Fixed term to 30 July 2025

This role is funded by a grant from the City Bridge Trust and subject to extension.

Due to the nature of the role a car driver with access to own transport or ability to travel independently around Merton is important.

About the role

The I&A Adviser will have an essential role in the response to the impact of the Coronavirus pandemic, working directly with older people to triage and identify needs and provide advice to help people to access high quality support.

The role will provide information and advice, including casework, in a wide field of subjects, including welfare benefits, housing, health, community care, and local services, to older adults (65+) across the London Borough of Merton. We anticipate that the role will deliver support face to face at our centre, in client’s homes, on the phone and by email.

How to apply

Send your CV and a covering letter outlining your skills and experience in relation to the Job Description and Person Specification below. Your CV should be no more than two sides.

Please ensure that your covering letter demonstrates how your experience‚ skills and abilities meet the selection criteria set out in the Job Description and Person Specification. Applications submitted without a personal statement will be rejected. Please also ensure you complete the equal opportunities monitoring section at the end of your application form.

Please inform us of any reasonable adjustments we can make to support you through our recruitment process.

Completed applications should be returned to us by noon Friday 17th December 2021. Applications received after that time will not normally be considered for short listing. Completed applications must be sent to ensuring you clearly identify in the email the post you are applying for.


If you have not heard by 5pm on Friday 17th December then you can assume that you have not been shortlisted.

Interview Process

Interviews will take place as applications are submitted. We expect these interviews to take place in person at our offices. We will advise you of the process if you are invited for interview.