Information & Advice services

Our information and advice services are free, confidential and impartial, and cover a wide range of issues.

Picture of lady using a phone

Our information and advice services are committed to supporting older people and their carers. When you use our service, you can be assured of a professional and caring service to national Age UK quality standards.


A free, confidential and impartial service for older people and their families helping them to make informed choices to improve their lives. We can also support older people 65+ with practical support to claim benefits - additional income that can help assist older people in maintaining their independence. The service is free, private and confidential and covers a wide range of issues relevant to older people. If we can't help, we'll put you in touch with someone who can. Free Age UK guides and factsheets are also available.

Contact details and opening times

Halton Office

Telephone: 0300 003 1992

Opening hours: Monday, Tuesday and Thursday (09.30am to 1.00pm).

Halton Hospital

Telephone: 01928 590 600

Opening hours: Wednesday, 10.00am to 12noon.

Beaconsfield Surgery

Beaconsfield Primary Care Centre, Bevan Way, Widnes WA8 6TR

Telephone: 0151 424 3986

Opening hours: Every other Friday 9.30am to 2pm. (Drop in or arrange an appointment)

Knowsley

Telephone: 0300 003 1992

Opening hours: Thursday and Friday (9.30am – 4.00pm).

St Helens (Barrow Street)

Telephone: 0300 003 1992

Opening hours:
Monday, Tuesday, Thursday and Friday (09.30am to 4.00pm); Wednesday (9.30am to 1.00pm).