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The information, advice and support our specialist information officers provide to people aged over 50 and their families is free, confidential and impartial.

This service is available in:
St Helens

We provide information, advice and support on a wide range of issues relevant to older people, including:

  • how to access care and support
  • housing options, repairs and adaptations
  • help and care at home
  • transport
  • health and wellbeing
  • understanding documents
  • care homes
  • education and learning
  • local services
  • benefits advice
  • fuel poverty

If we can't help, we'll put you in touch with someone who can.

Free Age UK guides and factsheets are also available, which cover later life issues. Please contact us for physical copies or details of other services.

Age UK guides and factsheets

Welfare benefits (for over 65s)

Our Information Officers are able to check that you are receiving all of the state pensions and benefits you should be and, if not, will provide you with all of the practical support you need. This additional income can help assist older people to maintain their independence.

In 2016-17 we helped people 10,722 to claim an extra £1,118,206.65 in benefits.

Accessing this service

We provide drop-in services at numerous locations.


Runcorn Office
44 Church St, Runcorn, WA7 1LR
Phone: 0300 003 1992
Open Mon, Tues and Thurs, 9:30am – 1:00pm

Halton Hospital
Hospital Way, Runcorn, WA7 2DA
Phone: 01928 590 600
Open Wednesdays, 10:00am – 12:00pm

Beaconsfield Surgery
Beaconsfield Primary Care Centre, Bevan Way, Widnes, WA8 6TR
Phone: 0151 424 3986
Open every other Friday, 9:30am – 2:00pm

Widnes Market
Drop-in available Mon-Fri (excluding Tuesday), 10:00am – 3:00pm

Further information