Welcome to the website's Help section. You can select an option below to find help and support with topics and functions that can be complicated.

If you are still having difficulty, please email and describe, in as much detail as you can, the problem that is occurring, as well as what you are trying to achieve.

We want to make this website as easy to use as possible, so if you have any suggestions for improvements, please let us know.

Help with accessibility
Help with downloads
Help with page sharing

Complaints Policy 

At Age UK Newcastle we work hard to provide you with the best possible service. If you are dissatisfied with the service you receive, we want to hear from you. We see your comments and complains as an opportunity to help us improve the services we provide. We would also be pleased to hear from you if you have any suggestions or compliments.

Click here to see our full complaints policy

Information and Security Policy 

Due to the nature of some of our services, it may be necessary to record personal information. All information is stored and used in accordance with the Data Protection Act, and you can access this information at any time. 

Click here to see our Information and Security Policy