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ocation:   Billing Road, Northampton

Rate of pay:  £10.71 per hour

Hours of work - 20 per week, over three days

About the role

We  need to recruit an experienced advice worker to provide a high quality information and advice service to clients, their carers and/or other service providers.   You will take live calls on the Information and Advice Line and carry out standard benefit assessments, inform clients of their entitlements and provide support with making appropriate claims.  The post is largely office based, with some work in the community.

About you

You will have current knowledge and experience of welfare benefits for older people and the ability to follow I&A procedures and adhere to the Age UK National I&A Quality Mark and AQS standards.  You will need to be able to prioritise your own work and meet deadlines.  Excellent written and spoken communication skills are a must, as are strong IT skills (including MS Office and database).  We are looking for someone with a good understanding of the issues that affect older people and their carers.

If you would like to join our friendly team and help make Northamptonshire a fantastic place for older people, we'd love to hear from you.  For more information or an informal chat about this post please call Pamela Kom on 01604 611200.

How to apply for our vacancies

Download our job application form and equal opportunities policy.  Complete either the Word or PDF version of the application form and either email to or post it to:

Age UK Northamptonshire
31 Billing Road

Please do not send CVs as they will be discounted.  For more information about these roles and working for Age UK  Northamptonshire, call us on 01604 611200 or email

Closing date for applications:   Friday 21st June, 1pm
Interviews:  to be arranged

Job description (68 KB)

Application form (PDF version 152 KB) 

Application form (Word doc 151 KB) 

 Equal opportunities policy (95 KB)